Open to opportunities

DeAsia Pearl

@deasiapearl

Message

Experienced healthcare administrator specializing in claims, prior auth, and patient support.

United States

Message

What I'm looking for

I seek a role in healthcare administration or remote patient support where I can manage claims/prior authorizations, improve workflows, and contribute to a collaborative, compliance-focused team.

I am a healthcare administration professional with over six years of experience in claims processing, prior authorizations, EHR documentation, and HIPAA compliance. I consistently deliver accurate, timely support across phone, email, and ticketing systems while collaborating with clinicians and remote teams.

Throughout my career I have improved workflows and operational efficiency, including a 15% productivity gain at a physical therapy practice and producing operational reports used by leadership. I am tech-savvy, quick to adopt new systems, and adept at training and onboarding administrative staff.

I prioritize patient satisfaction and regulatory compliance, maintain zero privacy violations in EHR documentation, and serve as a reliable primary contact for claims, eligibility, and authorization inquiries.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Specialist

Current

Magellan Healthcare

Mar 2025 - Present (10 months)

Manage behavioral health insurance claims and prior authorizations with 100% accuracy while maintaining HIPAA-compliant EHR documentation and resolving member/provider inquiries across phone, email, and ticketing systems.

Claims Processing Prior Authorizations EHR HIPAA Customer Support Ticketing Systems Care Coordination

Office Operations Coordinator

Mary Washington Healthcare

Aug 2024 - Mar 2025 (7 months)

Improved operational efficiency by optimizing workflows, produced operational reports for leadership, coordinated vendor and clinical communications, and trained new administrative staff to boost productivity.

Workflow Optimization Onboarding Training Process Improvement Microsoft Office Google Workspace

Human Resource Generalist

Centercare Urgent Care & Pedsplus

Jan 2024 - Jul 2024 (6 months)

Supported HR operations across multiple locations including onboarding, compliance checks, and employee documentation while implementing administrative procedures that improved workflow efficiency and regulatory adherence.

Onboarding HR Compliance Process Improvement Policy Implementation Cross Site Coordination HRIS

Front Desk Coordinator

Abilities Abound Physical Therapy

Jul 2022 - Dec 2023 (1 year 5 months)

Increased office productivity by 15% through front-desk workflow improvements, managed HIPAA-compliant patient documentation and EHR updates, scheduled clinicians' appointments, and verified insurance to reduce cancellations.