Open to opportunities

Monique Reynolds

@moniquereynolds

Message

I am an experienced medical billing specialist and customer service leader.

United States

Message

What I'm looking for

I'm seeking a healthcare billing or health information role to apply my billing/coding certification, claims processing, and supervisory experience to improve revenue-cycle accuracy and patient satisfaction within a collaborative team.

I am a medical billing specialist with extensive experience in claims processing, accounts receivable, and supervising collections teams. I hold a Medical Billing & Coding certificate and consistently maintain meticulous account documentation while resolving complex billing issues.

I excel at insurance verification, ICD-9 and ICD-10 familiarity, and improving revenue-cycle accuracy through clear communication and leadership. I bring strong customer-service skills and supervisory experience to help teams improve accuracy and patient satisfaction.

Experience

Work history, roles, and key accomplishments

Health Information Specialist

Ciox Health

Mar 2023 - Sep 2023 (6 months)

Collected and released medical records, ensuring HIPAA-compliant disclosure and timely fulfillment of requests.

Medical Records HIPAA Medical Terminology Data Entry ICD 10 Documentation Review Microsoft Office

Customer Service Representative

Sitel

Oct 2020 - Sep 2022 (1 year 11 months)

Provided customer service for USAA Federal Bank and product support inquiries, resolving account issues and handling high-volume calls.

Customer Service CRM Troubleshooting Data Entry Communication Microsoft Office

Medical Claims Processor

Accenture

Aug 2018 - Mar 2020 (1 year 7 months)

Processed commercial and state medical insurance claims, verifying coverage and adjudicating claims to ensure accurate payments and reduce denials.

Insurance Verification Claim Adjudication ICD 10 Medicare Data Entry Microsoft Excel

Team Lead

Wakefield and Associates

Jan 2008 - Apr 2017 (9 years 3 months)

Supervised collections shifts of approximately 30 staff, managed scheduling, coaching, and performance metrics to improve recovery and productivity.

Team Leadership Collections Training Accounts Receivable Performance Management Negotiation Communication

Medical Insurance Specialist

Wakefield and Associates

Jan 2005 - Apr 2017 (12 years 3 months)

Processed insurance claims, performed coding and eligibility verification, managed accounts receivable, and resolved patient billing disputes while maintaining detailed account notes.

Medical Billing Insurance Verification ICD 10 Accounts Receivable Payments Data Entry