Laketra Lee

I am an experienced customer service and call center professional with over a decade supporting healthcare, insurance, and patient services. I excel at managing high-volume inbound and outbound calls while maintaining empathy and professionalism.

My background includes medical billing and coding, insurance verification, appointment scheduling, EMR and CRM system use, and HIPAA-compliant documentation. I have a track record of resolving escalated issues, processing claims and payments accurately, and training new team members on scripts and system navigation.

I hold certifications including NRCMA, CNA, HHA, and CPR/First Aid, and I seek to bring strong communication, organizational skills, and patient-focused service to a team that values accuracy, collaboration, and compassionate care.