Open to opportunities

Laketra Lee

@laketralee

Message

Experienced customer service and medical billing specialist with 10+ years in healthcare support.

United States

Message

What I'm looking for

I am seeking a patient-centered role leveraging medical billing and call center expertise, in a collaborative team that values accuracy, training opportunities, and compassionate care.

I am an experienced customer service and call center professional with over a decade supporting healthcare, insurance, and patient services. I excel at managing high-volume inbound and outbound calls while maintaining empathy and professionalism.

My background includes medical billing and coding, insurance verification, appointment scheduling, EMR and CRM system use, and HIPAA-compliant documentation. I have a track record of resolving escalated issues, processing claims and payments accurately, and training new team members on scripts and system navigation.

I hold certifications including NRCMA, CNA, HHA, and CPR/First Aid, and I seek to bring strong communication, organizational skills, and patient-focused service to a team that values accuracy, collaboration, and compassionate care.

Experience

Work history, roles, and key accomplishments

Current

Medical Billing Specialist

Current

Fortis College

Jan 2018 - Present (8 years 5 months)

Manage inbound/outbound patient calls for billing, insurance verification, and appointment scheduling; processed claims and payments accurately while maintaining HIPAA compliance and resolving escalations with empathy.

Medical Billing Insurance Verification EMR CRM HIPAA Claims Processing Patient Support Scheduling

Certified Nursing Assistant

Various Facilities

Jan 2005 - Jan 2018 (13 years)

Provided direct patient care, assisted with intake and documentation, and acted as liaison between families and medical teams to improve communication and care continuity over a 13-year period.

Patient Care CNA Documentation Patient Intake Communication Care Coordination Compassionate Support