Open to opportunities

Krave Naae

@kravenaae

Message

Detail-oriented healthcare professional with expertise in documentation auditing.

United States

Message

What I'm looking for

I am looking for a role that allows me to utilize my auditing skills and contribute to patient care while fostering a supportive and collaborative work environment.

I am a dedicated healthcare professional with a strong background in auditing documentation for accuracy and compliance with HIPAA regulations. My experience spans various roles, including customer service and patient support, where I have honed my skills in managing confidential information and resolving discrepancies effectively. I take pride in my ability to communicate clearly and empathetically, ensuring that all interactions are professional and supportive.

Currently, I am pursuing an Undergraduate Certificate in Medical Billing & Coding at DeVry University, where I maintain a 4.0 GPA. My coursework has equipped me with a solid foundation in medical terminology, EHR, and digital health, further enhancing my ability to contribute to the healthcare field. I have demonstrated success in remote work environments, showcasing my adaptability and commitment to delivering high-quality service.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Alorica

Aug 2024 - Present (1 year)

Supported over 40 educators with AP/PSAT/SAT registration and tools via phone and email daily. Utilized Salesforce to document customer interactions and resolve issues efficiently.

Customer Service Salesforce Technical Troubleshooting

Temporary Case Auditor

Yardi

Sep 2023 - Feb 2024 (5 months)

Audited 35+ new and existing assistance applications daily for accuracy and eligibility, verifying income, residency, and hardship documentation in compliance with program guidelines. Maintained confidentiality while managing case updates and decisions in internal systems.

Auditing Compliance Documentation Verification Confidentiality Data Management

Insurance Customer Service Representative

Teleperformance

Nov 2022 - Jul 2023 (8 months)

Assisted 20+ members daily with claims, benefits, and policy navigation. Maintained strict adherence to HIPAA guidelines by accurately documenting and handling confidential patient information in secure systems.

Insurance Claims Policy Navigation HIPAA)Salesforce Customer Support

Patient Support Technician

Northside Hospital Gwinnett

Feb 2022 - Nov 2022 (9 months)

Supported post-operative care by assisting with vital sign monitoring, patient mobility, and recovery, ensuring timely and accurate documentation in compliance with healthcare protocols. Maintained clean, safe, and patient-ready recovery areas while upholding strict confidentiality and infection control standards.

Patient Support Vital Signs Documentation

Front Desk Clerk

Northside Hospital Gwinnett

Sep 2020 - Jan 2021 (4 months)

Managed patient admissions and discharges, ensuring accurate entry and verification of patient information in healthcare records. Verified and recorded patient demographics and admission details to support accurate billing and continuity of care.

Patient Discharge Patient Discharges Data Entry Record keeping

Education

Degrees, certifications, and relevant coursework

DeVry University

Undergraduate Certificate, Medical Billing & Coding

2024 -

Grade: 4.00/4.00

Activities and societies: Relevant Coursework: Professional Skills, EHR & Digital Health, Medical Terminology, Anatomy & Physiology

Currently pursuing an Undergraduate Certificate in Medical Billing & Coding with a 4.0 GPA. Relevant coursework includes Professional Skills, EHR & Digital Health, Medical Terminology, and Anatomy & Physiology.