Lexin Duncan
@lexinduncan
Medical billing and coding professional with strong customer service and office management experience.
United StatesWhat I'm looking for
I am a driven and dependable medical billing and coding professional completing an Associate of Science in Medical Billing and Coding at Ultimate Medical Academy, with hands-on knowledge of ICD-10, CPT, HCPCS, EHR systems, and revenue cycle processes.
My background includes multi-year experience supervising teams and managing front-office operations at White Castle, combined with remote customer service experience at Verizon where I maintained accurate account documentation and resolved client issues.
I hold a National Caregiver Certification, have been recognized on the Ultimate Medical Academy Honor Roll, and volunteer locally, demonstrating strong communication, attention to detail, and a commitment to patient-centered administrative excellence.
Experience
Work history, roles, and key accomplishments
WCManager
White Castle
Mar 2011 - Present (14 years 7 months)
Supervised and trained team members, delegated tasks, and resolved staff and customer service issues to improve operational performance and team retention.
VECustomer Service Representative
Verizon
Nov 2021 - Nov 2023 (2 years)
Handled inbound and outbound customer calls, documented account activity accurately, identified customer needs, and provided resolutions while maintaining confidentiality and procedure compliance.
Caregiver (Certified)
National Caregiver Certification Program
Completed certified caregiver training covering patient care fundamentals and caregiving best practices to support care delivery in community settings.
Education
Degrees, certifications, and relevant coursework
UAUltimate Medical Academy
Associate of Science, Medical Billing and Coding
Activities and societies: Honor Roll
Attending an accelerated Associate of Science program in Medical Billing and Coding with instruction in ICD-10, CPT, HCPCS, EHR systems, and healthcare claims preparation.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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