Open to opportunities

Jamina gary

@jaminagary

Message

Patient-focused medical billing specialist and customer service professional.

United States

Message

What I'm looking for

I am seeking remote or hybrid roles in medical billing or customer support where I can apply coding and AR expertise, work with mature billing systems, and contribute to accurate, efficient revenue cycle processes.

I am a detail-oriented medical billing specialist and customer service professional with over six years of experience supporting healthcare billing, administrative operations, and high-volume customer interactions. I have maintained 95%+ accuracy in documentation and claim submissions while working with CPT/ICD-10/HCPCS coding, AR collections, insurance verification, telehealth billing, and billing platforms like Athena.

I excel at troubleshooting, using CRMs and ticketing systems such as Zendesk and Salesforce, and delivering reliable remote support across sales and healthcare environments. I prioritize compliance, timely resolution of billing disputes, and clear communication with patients and providers to improve revenue cycles and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Sales Advisor

Current

SelectQuote

Sep 2022 - Present (3 years 3 months)

Provided inbound and outbound customer service for insurance clients, handling policy questions, account updates, and technical access issues while maintaining high call quality and accuracy in a high-volume remote environment.

Customer Service CRM Zendesk Ticketing Account Management Remote Support Time Management

Medical Billing Specialist

Maximus

Jul 2020 - Aug 2022 (2 years 1 month)

Managed medical billing and coding (CPT, ICD-10, HCPCS), AR follow-up, claims processing, and telehealth billing, achieving 95%+ documentation accuracy and timely claim submissions.

Medical Billing CPT ICD 10 HCPCS Athena Claims Processing Zendesk Insurance Verification

Administrative Support Specialist

22nd Century Technologies Inc

Jan 2020 - Jun 2020 (5 months)

Provided administrative and clerical support for a state government contract, including data entry, document processing, application review, and generating reports to support audits and compliance.

Administrative Support Data Entry Document Processing Reporting Microsoft Office Records Management Compliance Customer Service

Customer Support Specialist

Verizon Wireless

Jul 2019 - Dec 2019 (5 months)

Delivered customer support for billing, account management, and technical troubleshooting, supporting sales and retention through needs assessment and service recommendations.

Customer Support Billing Support Technical Troubleshooting Sales Support Account Management Retention