Yama Fleming

Investigate claims, apply policy coverage accurately, and maintain complete, documented claim files. Negotiate settlements and make decisions while supporting customers and associates through clear, personalized interactions.

Consult with clients to determine architectural preferences and develop design solutions that meet needs and budgets. Compare properties with recently sold comps to identify competitive market prices and support confident purchasing decisions.

Managed an interactive employee scheduling system to monitor and project staffing needs. Coordinated field staff scheduling to support patient growth through effective planning and assignments.

Represented the company by overseeing battery needs for national accounts and supporting operational requirements. Dispatched technicians to assess and resolve critical issues and customer concerns for major retail clients including Wal-Mart, Amazon, Home Depot, and Target.

Supported underwriting decisions by reviewing, accepting, or denying new and renewal business. Examined and analyzed over 1,500 auto policies to interpret trends and advised 80 State Farm agents and policyholders on company policies, loss mitigation, and related quality requirements.

Analyzed datasets to identify risks, gaps in processes, and fraud trends. Used investigation skills and product knowledge to resolve fraudulent activity and monitored voice and data networks for potential breaches.

Managed national and major accounts with revenue exceeding $10 million annually while maintaining 99% corporate billing accuracy. Implemented global enterprise account management strategies, generated leads, and coordinated project deadlines and milestones with key stakeholders.

Led 200+ call center agents using a servant leader approach and supported staff development through training and process implementation. Conducted analysis of staff development initiatives and interviewed prospective employees to support hiring decisions.

Conducted subrogation activities by identifying and researching subrogation claims and reviewing claim files to assess recovery potential. Negotiated with insurance companies through calls and written communications to maximize subrogation settlements.

Served as a subject matter expert on Lloyd’s of London insurance policies and procedures for commercial vehicles. Reviewed claim submission accuracy, investigated coverage and liability, and processed vehicle estimate information in Audatex and Dentmate systems.

Handled auto catastrophe claims including coverage and liability investigations. Applied policies, procedures, statutes, and insurance regulations to determine coverage and liability, evaluated total loss documents, and processed settlements within compliance requirements.

Attended Minnesota Graduate School of Theology in 2004.