Open to opportunities

Erika Keeton

@erikakeeton

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Licensed Property & Casualty claims adjuster specializing in fast, accurate CAT resolutions.

United States

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What I'm looking for

I’m seeking remote opportunities in property claims, claims examining, supplemental review, and insurance operations where I can leverage my Property & Casualty license(s) and deliver accurate, customer-focused claim resolution from intake through closure.

I’m a dedicated and highly motivated Licensed Property & Casualty Claims Adjuster with 5+ years of experience handling CAT and daily residential property claims for multiple insurance carriers. I manage claims from intake through closure, combining coverage analysis with disciplined file documentation to drive timely outcomes.

In every file, I review field inspections, engineer reports, estimates, and supporting documentation to determine cause of loss, scope of damage, and applicable coverage. I process settlements, supplements, denials, recoverable depreciation, and expense invoices—while maintaining strong customer service and clear communication throughout the claims journey.

I’ve handled wind, hail, water, theft, and vandalism losses in fast-paced remote environments, coordinating with insureds, contractors, public adjusters, attorneys, engineers, and field adjusters. I’m skilled at policy language interpretation and inspection/report analysis, so I can resolve claims efficiently and accurately while keeping service standards high.

Beyond adjusting, I bring complementary experience in collections, training and development, account resolution, and negotiating settlements in high-volume environments. I’m OSHA BBP certified and HIPPA certified, and I’m open to remote opportunities in property claims, claims examining, supplemental review, and insurance operations.

Experience

Work history, roles, and key accomplishments

Claim Adjuster

North American Risk Services

Oct 2021 - May 2026 (4 years 7 months)

Handled CAT and daily residential property claims for multiple insurance carriers, managing cases from intake through closure. Performed coverage analysis using field inspections and engineer reports, and processed settlements, supplements, denials, and recoverable depreciation while coordinating with insureds, contractors, and other stakeholders in a fast-paced remote environment.

Coverage Analysis Claims Negotiation Claims Management Compliance Documentation

A/R Specialist

Remediation Group Inc

Mar 2021 - Oct 2021 (7 months)

Worked with insurance carriers to resolve water mitigation, mold remediation, reconstruction, and contents claims by submitting estimates, invoices, and supporting documentation. Negotiated agreed settlement amounts, handled collections for outstanding balances, and maintained customer service and communication throughout the claims process.

Water Mitigation Estimate And Invoice Submission Collections Claims Documentation Customer Service Accounts Receivable

Claim Examiner

Integrity Adjusters, LLC

Dec 2017 - Feb 2021 (3 years 2 months)

Investigated and managed CAT and daily property claims involving wind, hail, and water losses by reviewing inspections, engineer reports, estimates, and policy language. Processed settlements, supplements, denials, and recoverable depreciation while coordinating with insureds, contractors, attorneys, and public adjusters to resolve claims efficiently.

Claims Investigation Estimate Review Supplements And Denials

Training Manager & Collections

Core Resolutions

Feb 2013 - Oct 2017 (4 years 8 months)

Negotiated payment arrangements and settlements for credit card and judgment accounts while monitoring collection calls and coaching team performance to improve compliance. Conducted training for new hires covering FDCPA compliance, company policies, and daily operations, and supported employee evaluations, portfolio placement, and ongoing training initiatives.

Collections Negotiation Training Delivery Settlement Operations Account Resolution Employee Onboarding Organizational Leadership