Open to opportunities

Patrecia Coleman

@patreciacoleman

Message

Experienced property and casualty claims adjuster with strong virtual and field expertise.

United States

Message

What I'm looking for

I seek claims roles where I can apply my P&C and workers' comp expertise, accuracy-first processes, licensing across multiple states, and focus on timely, customer-centered resolutions.

I am a seasoned property and casualty claims professional with extensive experience managing claims workflows, virtual desk adjusting, catastrophe response, and workers' compensation. Over more than a decade I have handled estimates, coverage reviews, and settlements across multiple states while maintaining licensing and compliance.

I have delivered proactive claims resolution at scale — reviewing photos and contractor estimates, authorizing payments, coordinating medical and vocational services, and managing litigation and state filings. My work emphasizes accuracy, timeliness, and mitigation of exposure while providing clear communication with policyholders, contractors, and representatives.

I hold multiple active state licenses and industry certifications (including Xactimate, Symbility, NFIP, and carrier certifications) and I bring strong documentation review, negotiation, and customer-relationship skills to roles that require both technical knowledge and empathetic claimant service.

Experience

Work history, roles, and key accomplishments

Senior Desk Reviewer

Genpact

Sep 2022 - Jan 2025 (2 years 4 months)

Managed an inventory of managed repair program claim assignments and coordinated contractors for restoration, water mitigation, and structural work to drive timely claim resolutions.

Claims Management Water Mitigation Restores Customer Service Documentation Review Xactimate

Claims Adjuster

CRU

Feb 2022 - Aug 2022 (6 months)

Reviewed damage photos and field adjuster estimates to determine coverage accuracy, reviewed policy endorsements and exclusions, and processed payments for covered damages.

Damage Assessment Coverage Analysis Documentation Review Symbility

Claims Adjuster / QA File Reviewer

CNC Catastrophe & National Claims

Oct 2018 - Jan 2022 (3 years 3 months)

Delivered proactive claims handling, reviewed files for coverage and accuracy, developed action plans to resolve claims, and conducted investigations to reach fair settlements.

Claims QA Investigation Risk Mitigation Customer Service

Workers Compensation Specialist

Expert Global Solutions

Oct 2016 - Jul 2018 (1 year 9 months)

Investigated and evaluated workers' compensation claims, managed litigation and timely payments, coordinated medical/vocational rehabilitation, and ensured HIPAA-compliant records handling.

Workers’ Compensation Claims Investigation Litigation Management HIPAA Payroll Reconciliation

Virtual Property Desk Adjuster

Pilot Catastrophe Services

Aug 2011 - Sep 2016 (5 years 1 month)

Performed virtual investigations using Hover and Virtual Assist, prepared estimates and determination letters, reviewed contractor supplements and policy coverages, and processed claim payments.

Hover Data Entry Xactimate Property Damage Assessment