Open to opportunities

Crystal V

@crystalv

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Licensed property desk adjuster with 8+ years handling high-volume residential claims and fair, compliant resolutions.

United States

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What I'm looking for

I’m looking for a claims role where I can manage residential property files end-to-end—using coverage analysis, Xactimate review, and strong documentation/QA—to deliver compliant, fair resolutions and excellent customer service.

I’m a Licensed Multi-State Property Desk Adjuster with 8+ years of experience managing high-volume residential property claims, including hurricane, wind, hail, water, frozen pipe, and catastrophic losses. I focus on coverage analysis and policy interpretation to ensure every decision is accurate and defensible.

I’m skilled in Xactimate estimate review & editing, including verifying accuracy and policy compliance. I maintain strong claim documentation and QA standards using Filetrac and Snapsheet, and I coordinate mitigation vendors, field adjusters, contractors, and engineers to support timely claim resolution.

Across roles with Millennial Specialty Insurance, American Integrity/American Family Insurance, People’s Trust Insurance, and Southern Fidelity Insurance, I’ve handled investigations through settlement—reviewing reports, determining coverage, and issuing payments or denials when appropriate. I’m committed to negotiating fair claim resolutions while delivering exceptional customer service and staying aligned with regulatory requirements.

Experience

Work history, roles, and key accomplishments

Property Desk Adjuster

Millennial Specialty Insurance

Mar 2025 - Jul 2026 (1 year 4 months)

Investigated first-party residential property claims involving wind, hail, water, frozen pipe, and storm damage through claim resolution. Reviewed and revised Xactimate estimates for accuracy and policy compliance while maintaining documentation QA using Filetrac and Snapsheet and coordinating mitigation vendors and field resources.

Residential Property Claims Xactimate Policy Compliance Coverage Analysis QA Snapsheet

Property Desk Adjuster

American Integrity Insurance / American Family Insurance

Mar 2023 - Feb 2025 (1 year 11 months)

Handled hurricane, wind, hail, and CAT property claims from investigation through resolution. Coordinated field adjusters, engineers, and contractors; reviewed Xactimate estimates to determine coverage based on policy language; and maintained claim documentation and quality standards using Guidewire and Citrix.

Hurricane Claims Catastrophe Property Claims Claims Investigation Xactimate Citrix

Property Desk Adjuster

People's Trust Insurance

Aug 2020 - Jan 2023 (2 years 5 months)

Managed residential property claims from first notice of loss through settlement. Reviewed field adjuster and engineer reports and Xactimate estimates to determine coverage, issue payments or denials, and communicate with insureds, contractors, public adjusters, and vendors throughout the claims process.

First Notice Of Loss Residential Property Claims Xactimate Coverage Determination Engineer Reports Mitigation Reports

Property Desk Adjuster

Southern Fidelity Insurance

Jan 2018 - Aug 2020 (2 years 7 months)

Investigated residential wind and water property claims. Reviewed estimates and inspection reports to evaluate damage and determine coverage, collaborated with field adjusters to resolve estimate discrepancies, and prepared coverage determinations and claim payments while maintaining compliance using Guidewire.

Wind and Water Property Claims Claims Inspection Estimate Review Inspections Coverage Determination Claims Compliance

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science

2017 -

Activities and societies: Guidewire, Snapsheet, Filetrac; Xactimate/Xactanalysis; Citrix Workspace

Earned a Bachelor of Science from Western Governors University starting in 2017. Education-related claim systems and tools listed include Xactimate/Xactanalysis, Guidewire, Snapsheet, Filetrac, and Citrix Workspace.