Shania Issac

Implemented data-driven strategies to optimize call center performance and enhance customer satisfaction. Developed training programs to continuously improve call center agents' skills and knowledge.

Managed laundry equipment operation and maintenance to ensure smooth workflow. Implemented eco-friendly laundry practices to reduce environmental impact and promote sustainability within the hotel's operations.

Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction. Utilized empathy and active listening skills to de-escalate challenging customer interactions and provide personalized solutions.

Utilized active listening skills to understand and address customer concerns effectively, ensuring a positive customer experience and fostering customer loyalty. Leveraged customer service data analytics to identify trends and opportunities for improvement in customer satisfaction and retention.

Implemented loss prevention strategies to minimize cash handling errors and reduce shrinkage at the cashier station. Provided exceptional customer service by actively engaging with customers, addressing their needs, and creating a positive shopping experience.

Trained, coached, and mentored new sales associates for maximum performance. Drove team performance by setting sales goals, tracking progress, and providing feedback and support to ensure the achievement of targets.

Developed and maintained positive relationships with customers to enhance service. Collaborated with nutritionists to ensure meals met USDA guidelines and provided students with balanced and nutritious options.

Trained, coached, and mentored new sales associates for maximum performance. Developed and maintained positive relationships with existing customers, ensuring high levels of customer satisfaction and loyalty.

Identified opportunities to streamline payment processing operations and reduce costs. Implemented process improvements to increase efficiency in payment processing operations, ensuring timely and accurate transactions.

Inspected and reported on the quality of cleaned linens and clothing to ensure high standards were consistently met. Implemented quality control procedures to ensure all linens and towels met brand standards for cleanliness and presentation.

Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions. Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.