Shenair Thompson

As a Customer Service Representative with four years of experience, I have honed my skills in enhancing customer satisfaction and streamlining service processes. My proficiency in active listening and problem-solving has significantly contributed to improved service efficiency and stronger client relationships. I am committed to fostering a supportive environment and implementing solutions that drive service excellence.

In my role at Ibex Global, I resolved inquiries and boosted satisfaction while developing my communication skills. I streamlined resolution processes, cutting response times and improving ratings. My experience at Kingston Public Hospital further solidified my ability to manage patient inquiries effectively, cutting wait times by over 40% and enhancing overall satisfaction through collaboration with medical staff and effective conflict resolution.