Open to opportunities

sham selvan

@shamselvan

Message

Versatile customer support representative with a passion for service excellence.

India

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a versatile professional with a rich background in customer service, logistics, telecommunications, and social media marketing. My experience has equipped me with strong problem-solving skills and a passion for exceeding goals. I thrive on building lasting relationships and am committed to leveraging my skills to drive success in any role I take on.

Throughout my career, I have consistently achieved high customer satisfaction ratings, including a remarkable 98% satisfaction rate during my tenure at Quikr. My role as a Marketing Social Media Auditor at Elcamino Software allowed me to hone my skills in social media marketing, further enhancing my ability to connect with clients and understand their needs.

In addition to my professional experience, I have a solid educational background, having completed my schooling at St. Anthony's Boys School and further studies at Karnataka University College. I am eager to bring my diverse skill set and dedication to a new opportunity where I can continue to grow and contribute to a team's success.

Experience

Work history, roles, and key accomplishments

Sales Representative

Smart One Corp

Jan 2022 - Present (3 years 6 months)

Generated leads and achieved sales targets by educating clients on digital assets. Built strong client relationships and provided excellent customer service.

Sales Lead Generation Digital Assets Customer Service

Social Media Marketing

Moonrockcoin.Con

Jan 2021 - Present (4 years 6 months)

Developed and executed social media marketing strategies for cryptocurrency projects. Engaged with online communities and managed content to increase brand visibility and user engagement.

Social Media Marketing Cryptocurrency Content Management Community Engagement Digital Marketing

Telecommunications

Veremax Technologies

Jan 2018 - Present (7 years 6 months)

Managed telecommunications operations, ensuring smooth service delivery and troubleshooting technical issues. Collaborated with teams to optimize network performance and customer experience.

Telecommunications Network Operations Technical Support Troubleshooting Customer Experience

Customer Support Non Voice

Quikr

Jan 2017 - Present (8 years 6 months)

Handled non-voice customer support, addressing customer concerns and providing timely solutions. Contributed to achieving high customer satisfaction ratings through effective communication.

Customer Support Problem Solving Customer Service Communication Skills

Customer Support Non Voice

Allsec Technology

Jan 2016 - Present (9 years 6 months)

Provided non-voice customer support, resolving inquiries and issues efficiently to ensure customer satisfaction. Maintained a high level of service quality in a fast-paced environment.

Customer Support Non Voice Support Customer Satisfaction Quality

Social Media Auditor

Elcamino Software

Jan 2014 - Present (11 years 6 months)

Audited social media campaigns and content to ensure brand consistency and effectiveness. Analyzed data to identify trends and optimize strategies for improved engagement.

Data Analysis Content Strategy Brand Consistency Campaign Optimization

Education

Degrees, certifications, and relevant coursework

St Anthony's Boys School

10th Grade, General Studies

Grade: 61.40 %

Completed secondary education with a focus on core subjects, achieving a 61.40% in the State examination. Developed foundational knowledge and study habits during this period.