Open to opportunities

Paladugu Manoj

@paladugumanoj

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Dynamic technical support executive with a strong background in cybersecurity.

India

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What I'm looking for

I am looking for opportunities to leverage my diverse skill set in a forward-thinking organization that values innovation and customer satisfaction.

I am a dynamic and results-driven professional with a strong background in cybersecurity, technical support, and marketing. My experience includes delivering high-quality customer support and troubleshooting complex technical issues using industry-standard tools such as Splunk, Zendesk, and ServiceNow. I thrive in roles that require a combination of analytical thinking, creative problem-solving, and effective communication.

Throughout my career, I have successfully implemented cybersecurity protocols, managed network security, and ensured compliance with key industry standards like ISO 27001 and GDPR. I have also developed and executed social media strategies, creating engaging content that drives user engagement and optimizes performance. My ability to build strong client relationships and deliver customer-centric solutions has been a key factor in my success in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Technical Support Executive

FinMkt

Jun 2024 - Jul 2024 (1 month)

Provided advanced technical support to merchants and enterprise partners using FinMkt's cloud-based solutions. Diagnosed and resolved complex technical issues related to API integrations and payment processing systems, ensuring swift resolution and clear communication with clients.

Technical Support API Integration Troubleshooting Splunk Jira SQL Customer Service Cloud Based Solutions Data Validation Network Security

Customer Support Executive

FinMkt

Jul 2023 - May 2024 (10 months)

Served as the primary point of contact for client inquiries, efficiently resolving issues related to account management and product features. Conducted onboarding sessions for new merchants and maintained accurate records of customer interactions.

Customer Support API Integration CRM Management Onboarding Zendesk ServiceNow Communication Problem Solving

Marketing and Social Media Coordinator

Titan Company Limited

Sep 2022 - Jul 2023 (10 months)

Developed and executed social media strategies across platforms, ensuring consistent brand messaging and optimizing engagement rates. Produced engaging multimedia content and monitored social media metrics to evaluate campaign performance.

Social Media Marketing Content Creation Hootsuite Google Analytics Campaign Management Brand Strategy Performance Tracking Influencer Marketing

Cyber Security Analyst

Tech Mahindra

Jul 2020 - Aug 2022 (2 years 1 month)

Monitored network traffic for potential security breaches and responded to incidents using advanced cybersecurity tools. Developed and enforced security policies, conducted vulnerability assessments, and provided training on cybersecurity best practices.

Cybersecurity Threat Detection Incident Response Splunk Vulnerability Assessment Security Policies Endpoint Security Training Compliance Risk Management

Security Analyst

BT Group

Feb 2019 - Jul 2020 (1 year 5 months)

Monitored and safeguarded network infrastructure, conducted vulnerability assessments, and deployed endpoint protection solutions. Collaborated with teams to align security practices with business objectives and documented security policies.

Network Security Vulnerability Assessment Endpoint Protection Security Architecture Incident Response Documentation Compliance Collaboration Risk Management Security Tools

Bachelor's in Computer Science

Bengaluru City University

Jun 2017 - Feb 2019 (1 year 8 months)

Completed a Bachelor's degree in Computer Science, focusing on core subjects such as programming, networking, and cybersecurity principles.

Computer Science Programming Networking Cybersecurity Data Structures Algorithms Software Development Problem Solving Analytical Skills Team Collaboration

Education

Degrees, certifications, and relevant coursework

Bengaluru City University

Bachelor's, Computer Science

2017 - 2019

Grade: 86%

Completed a Bachelor's degree in Computer Science, focusing on various aspects of computing, programming, and software development. Achieved a strong academic performance with a percentage of 86%.

Sri Chaitanya Pre-University College

Pre-University, Science

2015 - 2017

Grade: 68%

Studied Physics, Chemistry, Mathematics, and Biology (PCMB) in pre-university education, achieving a percentage of 68%. This foundational education prepared me for advanced studies in computer science.