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rohima khatoon

@rohimakhatoon

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Dedicated social media executive with expertise in customer relations.

India

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What I'm looking for

I am looking for a role that allows me to leverage my skills in customer relations and digital marketing, within a dynamic and innovative company that values growth and collaboration.

I am a self-starter and highly competitive social media executive with a strong focus on relationship management and customer satisfaction. My experience at Amazon has honed my skills in handling escalations, resolving client complaints, and ensuring compliance with policies. I believe in listening to clients to understand their needs before presenting effective solutions.

Throughout my career, I have successfully conducted offline events and webinars to educate users about platforms, driving engagement and satisfaction. My dedication to improving customer experiences is reflected in my achievements, such as securing a 4.7/5.0 rating on the Google Play Store for the Glow Road app, which reached the #4 position among India's top 10 apps. I am passionate about leveraging technology to build long-term client relationships and enhance brand recognition.

Experience

Work history, roles, and key accomplishments

Current

Social Media Executive

Current

Amazon

Jan 2022 - Present (3 years 4 months)

As a Social Media Executive, I handle escalations, resolve client complaints, and collaborate with various teams to enhance customer support. I conduct offline events and webinars to educate users and gather feedback to improve services.

Escalation Management Customer Support Data Analysis Problem Solving Relationship Management Process Optimization Publicly Acknowledging Complaints

Case Manager

Aegis (AJIO)

Jan 2018 - May 2019 (1 year 4 months)

Managed client concerns related to orders and refunds in an e-commerce setting. Collaborated with multiple departments to ensure quick resolutions and enhance customer service processes.

Problem Solving Customer Service

Digital Relationship Manager

Axis Bank (Intelenet Global Service)

Jan 2015 - Jan 2016 (1 year)

Developed and maintained customer relationships through digital platforms, ensuring high satisfaction ratings. Engaged customers via social media and email marketing to foster long-term partnerships.

Digital Marketing Customer Engagement CRM Systems Social Media Management Email Marketing Relationship Building Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

DPU Pune

MBA, Digital Marketing

2023 -

Currently pursuing an MBA in Digital Marketing, which includes advanced studies in digital strategies, consumer behavior, and marketing analytics to enhance skills in the digital marketplace.

Image Creative Education

Certification in Graphic Designing, Graphic Design

2023 -

Currently enrolled in a certification program in Graphic Designing, focusing on visual communication and design principles to enhance creative skills for marketing purposes.

GlowRoad

Professional Experience, E-commerce

2019 - 2022

Worked as a Seller Relationship Executive, assisting sellers with listing, orders, and payment while resolving issues related to refunds and logistics to enhance the selling experience.

CV Raman University

Bachelor of Commerce, Commerce

2013 - 2016

Completed a Bachelor of Commerce, focusing on the principles of commerce and business management, which provided a strong foundation for a career in e-commerce and customer relationship management.