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Kritika Singh

@kritikasingh3

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Digital marketing and customer experience specialist focused on engagement, ORM, and support outcomes.

India

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What I'm looking for

I’m looking for a role where I can own social media and customer engagement end-to-end—using ORM and email marketing to improve reputation and interaction, while delivering fast, empathetic query resolution that strengthens client relationships.

I’m a results-driven digital marketing and customer support professional with 5+ years of experience across social media management, online reputation management (ORM), and customer engagement. I focus on turning customer conversations into measurable interaction and loyalty.

In my most recent role as Customer Relationship Manager at R'eequil (2019), I managed social media engagement and improved interaction by ~20%, while handling 40+ customer queries daily. Earlier, I supported growth through online marketing campaigns reaching 1000+ users at Gemco (2016–2017) and strengthened client communication and follow-through.

I bring a customer-first mindset built through hands-on work and cross-functional experience, including roles like Talent Acquisition Specialist and Regional HR Coordinator. With an Advanced Certificate in Digital Marketing and Communication – MICA (May 2024), I’m committed to using clear communication, strong relationship building, and consistent execution to deliver results.

Experience

Work history, roles, and key accomplishments

Customer Relationship Manager

R'eequil

Feb 2019 - Jun 2019 (4 months)

Managed social media engagement, improving interactions by ~20%, and handled 40+ customer queries daily to support timely resolution. Strengthened client communication and customer relationships through consistent engagement.

Social Media Management Online Reputation Management Customer Support Customer Engagement Content Creation Query Resolution Client Communication Relationship Building

Talent Acquisition Specialist

Unnati

Jul 2018 - Jan 2019 (6 months)

Managed a pipeline of 50+ candidates and supported end-to-end talent acquisition activities. Coordinated candidate tracking and ensured smooth recruitment operations through effective communication.

Talent Acquisition Recruitment Operations Candidate Management Communication HR Processes

Regional HR Coordinator

Edelweiss Tokio

Jul 2017 - Jan 2018 (6 months)

Supported recruitment operations as a Regional HR Coordinator, helping coordinate hiring-related activities across the region. Assisted with process execution and ensured continuity in day-to-day HR coordination.

HR Coordination Recruitment Operations Process Coordination Communication Team Coordination

Online Marketing Executive

Gemco International

May 2016 - Jun 2017 (1 year 1 month)

Executed online marketing campaigns reaching 1,000+ users and supported ongoing client communication. Helped drive campaign execution while maintaining clear updates with clients.

Marketing Campaigns Online Marketing Content Creation Client Communication Audience Engagement Customer Experience Campaign Execution