AKAlankriti Kulshrestha
@alankritikulshrestha
Results-oriented customer support manager with a passion for innovation.
IndiaWhat I'm looking for
I am a results-oriented individual with a passion for continuous learning and innovation. My experience in customer support has equipped me with strong analytical thinking and creativity, allowing me to solve problems effectively and deliver high-impact solutions in fast-paced environments.
Currently, I serve as a Customer Support Manager at Betterplace in Bangalore, where I collaborate with hiring managers to understand staffing needs and develop tailored recruitment strategies. My previous roles as a Customer Care Executive at Tech Mahindra and Startek have honed my skills in managing customer inquiries, ensuring high satisfaction rates, and consistently meeting KPIs.
Throughout my career, I have been recognized for my effective communication, leadership, and critical thinking abilities. I thrive in environments that challenge me to improve processes and enhance customer experiences, and I am eager to bring my expertise to a new opportunity.
Experience
Work history, roles, and key accomplishments
Customer Support Manager
Betterplace
Jan 2025 - Present (5 months)
Collaborated with hiring managers to understand staffing needs and develop tailored recruitment strategies. Sourced, screened, and interviewed candidates to assess skills, experience, and cultural fit.
Customer Care Executive
Startek
Aug 2023 - Present (1 year 10 months)
Efficiently managed customer inquiries via chat, providing real-time assistance with order tracking, delivery issues, and refund processes. Demonstrated strong communication and multitasking skills to handle high chat volumes.
Customer Care Executive
Tech Mahindra
Feb 2022 - Present (3 years 4 months)
Efficiently managed customer inquiries and complaints, providing solutions for orders, refunds, and product support. Achieved high customer satisfaction through timely responses, clear communication, and proactive problem solving.
Education
Degrees, certifications, and relevant coursework
MOUNT CARMEL HIGH SCHOOL
High School Diploma, General Studies
Completed high school education at Mount Carmel High School in Kanpur, focusing on foundational subjects.
CITY MODEL INTER COLLEGE
Intermediate, General Studies
Completed intermediate education at City Model Inter College in Kanpur.
CSJM University
Bachelor of Science, Science
Pursued a Bachelor of Science degree at CSJM University in Kanpur.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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