caterina muthoni

As a Customer Service Representative at DFAC Kenya Ltd, I optimized customer service processes, resulting in a 20% decrease in response time and improved customer satisfaction scores by 15%. I handled over 500 inquiries monthly and served as a point of escalation for complex issues, ensuring timely resolutions and fostering strong client relationships.

In my role at MAKE IT TECHNOLOGIES LTD, I addressed customer inquiries efficiently, assisted with order fulfillment, and provided after-sales support. My focus on relationship building and effective communication helped enhance customer satisfaction and loyalty.

As a Barista at Caribou Coffee, I served beverages and educated customers on menu selections. I ensured safety by monitoring equipment and processed payments accurately while maintaining a clean and stocked environment.

In my position as a Waitress at Dormans Coffee, I provided excellent customer service, took orders, and ensured customer satisfaction through attentive service and product knowledge.

As an Administrator at Suthawa Fashions, I managed administrative tasks and supported daily operations, ensuring efficient workflow and communication within the team.

Completed a certificate program focusing on barista skills, including beverage preparation and customer service in a coffee shop environment.

Studied cosmetology and related personal grooming services, gaining skills in beauty treatments and client care.

Completed the Kenya Certificate of Secondary Education (KCSE), focusing on a broad curriculum that prepared for further education and vocational training.