Open to opportunities

Faith Kithaka

@faithkithaka

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Proactive customer service professional with a strong hospitality background.

Kenya

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What I'm looking for

I am looking for a dynamic role in hospitality where I can leverage my customer service skills and grow within a supportive team environment.

I am a highly organized and proactive professional with a strong background in hospitality and service, particularly as a barista. My experience has honed my ability to manage multiple tasks in fast-paced environments while building meaningful relationships with customers. I take pride in anticipating needs and delivering exceptional support, ensuring that every customer interaction is positive and memorable.

Throughout my career, I have developed exceptional time management and communication skills, allowing me to prioritize tasks effectively and maintain high levels of customer satisfaction. My roles have included managing complex schedules, coordinating communications, and optimizing processes to enhance service delivery. I am dedicated to customizing services to meet each client's unique preferences, ensuring a tailored experience that exceeds expectations.

Experience

Work history, roles, and key accomplishments

Barista

Nairobi Street Kitchen

Nov 2024 - Jan 2025 (2 months)

Managed multiple orders efficiently, especially during peak hours, while maintaining a high level of quality and customer satisfaction. Prioritized tasks to ensure quick and effective service during busy periods. Communicated effectively when taking orders and listened keenly to correctly address customer needs.

Customer Service Order Management Communication Prioritization Quality Control

Food and Beverage Attendant

Hemingways Nairobi

Oct 2022 - Nov 2023 (1 year 1 month)

Created positive customer interactions by managing professional relationships and handling client inquiries. Stayed organized and prioritized tasks such as taking orders and delivering food, while maintaining a calm demeanor. Used Excel to created and maintained daily reports on orders taken and sales i
ve made.

Relationship Management Prioritization Data Entry

Attach

Kilifi Bay Beach Resort

Sep 2019 - Dec 2019 (3 months)

Welcomed and escorted guests to their tables, assisting with reservations and seating arrangements by ensuring that tables are properly set for incoming guests. Took food and beverage orders from guests, ensuring accuracy and thoroughness in capturing their preferences or special requests. Provided detailed information about menu items, including ingredients, preparation methods, and allergens.

Order Taking Table Setting

Education

Degrees, certifications, and relevant coursework

Boma International Hospitality College

Diploma, Barista Skills

Completed a comprehensive program focused on mastering barista techniques, including coffee preparation, latte art, and customer service in a cafe setting.

Kiambu Institute of Science and Technology

Diploma, Food and Beverage Production and Service Management

Studied various aspects of food and beverage production and service management, gaining expertise in culinary arts, service protocols, and operational management within the hospitality industry.

Pan African Christian University

Certificate, Youth Development Program and Computer Skills

Participated in a program designed to enhance youth development and acquire essential computer skills, preparing for various professional and personal growth opportunities.

Njonjo Girls High School

Certificate, Secondary Education

Completed secondary education, earning the Kenya Certificate of Secondary Education (KCSE), which provided a foundational academic background across various subjects.