Open to opportunities

Shalom Disere

@shalomdisere

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Skilled and experienced customer service representative with virtual assistance background.

Nigeria

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What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and innovation.

I am a highly motivated and results-oriented virtual assistant and customer service professional with over two years of experience. My background includes relevant job simulation experiences that have equipped me to provide exceptional, effective, and efficient virtual results. I excel in managing schedules, coordinating tasks, and handling correspondence while maintaining confidentiality in fast-paced environments.

My educational journey at Covenant University, where I graduated with a Bachelor of Science in Sociology and a CGPA of 4.37, has further honed my skills in communication, organization, and multitasking. I am proficient in a wide range of tools and technologies, including CRM tools like Zendesk and Slack, as well as Google Suite and AI tools such as ChatGPT. My experience with Deloitte on a technology transformation project has allowed me to analyze business challenges and propose strategic solutions effectively.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Deloitte

Jan 2024 - Jan 2024 (0 months)

Participated in a job simulation for a major shipping logistics client, focusing on technology transformation. Analyzed technology architecture, identified risks, and proposed strategic solutions. Created presentations and performed data entry on financial returns.

PowerPoint Data Analysis Problem Solving Project Coordination Communication Risk Management Solution Design Presentation Skills

Customer Service Representative

Gloyard Enterprise

Jan 2023 - Jan 2024 (1 year)

Handled inbound customer inquiries via phone and email, resolved issues, and provided product information. Maintained positive customer relationships and collaborated with the team for improved results.

Customer Service Communication Data Entry Problem Solving Relationship Management Team Collaboration Product Knowledge Time Management

Customer Support Officer

Gloyard Enterprise

Dec 2022 - Jan 2023 (1 month)

Provided customer support through various channels, processed orders, resolved billing issues, and assisted with product returns. Communicated effectively with customers to ensure satisfaction.

Customer Support Communication Order Processing Live Chat Support Problem Solving Customer Satisfaction Time Management

Education

Degrees, certifications, and relevant coursework

Covenant University

Bachelor of Science, Sociology

2019 - 2023

Grade: Second class upper

Studied Sociology with a focus on understanding social behavior, institutions, and structures. Achieved a CGPA of 4.37, indicating a strong academic performance and a solid foundation in sociological principles.