I’m seeking a remote role where I can apply my customer and technical support skills, learn new tools, and grow professionally. I enjoy solving problems, clear communication, and improving user experiences. I’m also interested in community management and digital platforms, and I hope to join a supportive team where I can contribute, take responsibility, and deliver real value.
SD
Looking for a job
Shallom Donatus
@shallomdonatus
Customer Support Agent at C.Brilliance AI Tech. Limited, resolving AI platform issues with an 85%+ first-contact resolution rate.
NigeriaWhat I'm looking for
At C.Brilliance AI Tech. Limited, I provided technical support for AI-based platforms, handling customer inquiries across multiple channels. I diagnosed issues with step-by-step troubleshooting and achieved an 85%+ first-contact resolution rate.
I maintained customer satisfaction through clear, professional communication, contributing to 90% customer satisfaction scores. I also escalated complex issues to the appropriate technical team to reduce resolution delays.
At Solaxy Tech Ltd, I managed and moderated a Web3 project community of 3,000+ active members. I supported digital marketing and community growth, contributing to a 30% increase in engagement, and handled conflict resolution while enforcing community rules.
Experience
Work history, roles, and key accomplishments
CL
Customer Support Agent
C.Brilliance AI Tech. Limited
Sep 2024 - May 2026 (1 year 8 months)
Provided technical support for AI-based platforms, handling 50+ customer inquiries daily across multiple channels. Diagnosed and resolved issues with an 85%+ first-contact resolution rate and contributed to 90% customer satisfaction scores.
SL
Community Administrator
Solaxy Tech Ltd
Nov 2023 - Jul 2024 (8 months)
Managed and moderated an online community of 3,000+ active members, responding to inquiries and maintaining engagement. Supported digital marketing and community growth, contributing to a 30% increase in engagement.
Education
Degrees, certifications, and relevant coursework
NU
National Open University
BSc, Computer Science
Pursuing a Bachelor of Science in Computer Science, with an expected graduation in 2027.
SS
St. Pirans High School
SSCE, General Studies
Completed secondary education at St. Pirans High School, earning the SSCE in 2021.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
30k+ USD
Social media
Job categories
Skills
Customer SupportComplaint ResolutionTechnical TroubleshootingAI PlatformsWeb3Blockchain Community ManagementCommunity ModerationEmail SupportCustomer Relationship ManagementSalesMarketing StrategyDigital Communication ToolsBasic Technical Support SystemsGoogle WorkspaceMicrosoft OfficeTeam LeadershipSalesforceHubSpotDialer
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