Looking for a job

Destiny Salami

@destinysalami

Message

Adaptable community support specialist focused on gaming, crypto, and delivering high-quality user experiences.

Nigeria

Message

What I'm looking for

I seek remote roles in gaming or web3 where I can deliver empathetic multichannel support, collaborate with product teams, and grow into customer success or community leadership.

I am an adaptable, tech-savvy community support specialist with over three years supporting users in fast-paced digital environments, especially in crypto, web3, and gaming platforms.

I have provided multichannel support across Telegram, Discord, Twitter, Reddit, chat, and email, achieving strong user satisfaction and troubleshooting wallet, token, and gameplay issues.

I collaborate closely with product, marketing, and development teams to identify common user issues, participate in beta feedback, and help streamline resolutions and product improvements.

I bring strong communication, documentation, and remote-tool proficiency, and I am passionate about contributing empathetic, high-quality support to global gaming or web3 companies.

Experience

Work history, roles, and key accomplishments

Current

Community Support Specialist

Current

Starter Labs

Sep 2021 - Present (4 years 1 month)

Provided multichannel support for a DeFi platform, resolving user issues via Telegram and chat while identifying recurring problems and collaborating with teams to streamline resolutions and educate users on security best practices.

Customer Support Telegram DeFi Troubleshooting User Education Cross Functional Collaboration CRM

Customer Representative

VAA Global

Jun 2024 - Oct 2024 (4 months)

Delivered real-time chat and email support with a 95% satisfaction rate, documented issues in Zoho CRM, and contributed to improving internal knowledge bases.

Live Chat Email Support Zoho Customer Satisfaction Documentation Remote Support

Virtual Assistant

Smart Routing System

Jan 2022 - Sep 2024 (2 years 8 months)

Prepared business documents, registered users into a digital platform ensuring data accuracy, coordinated executive schedules and communications, and assisted technical teams with system testing and improvements.

Virtual Assistance Documentation Data Entry Scheduling Canva Communication

Community Manager

Starchi

Sep 2021 - Jan 2023 (1 year 4 months)

Managed player communities across Discord, Telegram, Twitter, and Reddit for a play-to-earn game, handled wallet/token and gameplay troubleshooting, and partnered with marketing and development on beta feedback, updates, and engagement campaigns.

Community Management Discord Telegram Player Support Web3 Bug Reporting Campaigns Onboarding

Community Manager

MimirWorld

Oct 2021 - Feb 2022 (4 months)

Built and moderated the game's Reddit community, communicated platform changes to players, addressed concerns, and worked with team leads to align support with development updates.

Reddit Moderation Player Communication Community Building Collaboration Support

Sales & Customer Service Rep

Hotspice Kitchen

Feb 2021 - Aug 2021 (6 months)

Provided in-person and digital customer support, resolved order and payment issues, managed order processing and contributed to client retention efforts.

Customer Service Order Management Payments Customer Retention Communication