Remote roles with performance-based pay and real growth opportunities. I thrive in high-volume, fast-paced environments where my effort directly impacts earnings. Seeking customer service, sales support, or community management roles. Reliable, self-motivated, and committed to building a sustainable career.
Looking for a job
ABIOYE Imisioluwa
@abioyeimisioluwa
Community Manager at Bcube.ai who supported a global online community and increased customer satisfaction by 20%+.
NigeriaWhat I'm looking for
At Bcube.ai, I delivered remote support and moderation for a global online community, resolving member inquiries across social media channels. I also advised members on platform features, including bot investment tools, and explained technical concepts for non-technical audiences.
I tracked community growth and engagement, reported trends to internal stakeholders, and briefed and onboarded colleagues on platform updates. Working fully remotely and asynchronously, I handled support tasks across time zones.
At ISON Experience Centre, I delivered customer service to at least 80 customers daily and increased customer satisfaction by at least 20% through CRM use and proactive relationship-building. I also provided support in English and Yoruba and trained new colleagues on issue resolution and workflows.
Experience
Work history, roles, and key accomplishments
BC
Community Manager
Bcube.ai
Feb 2022 - Oct 2023 (1 year 8 months)
Delivered remote community support and moderation for a global online community, resolving member inquiries across social media channels. Tracked community growth and engagement, reporting trends to internal stakeholders.
IC
Customer Care Representative
ISON Experience Centre
Mar 2022 - Jul 2022 (4 months)
Delivered quality customer service to a minimum of 80 customers daily, building brand loyalty and trust. Increased customer satisfaction by at least 20% through CRM software use and proactive relationship-building.
Education
Degrees, certifications, and relevant coursework
IB
ISON BPO
Customer Service Experience Certificate, Customer Service
2022 - 2022
Earned a Customer Service Experience Certificate in 2022.
University of Ilorin
Bachelor of Arts, Performing Arts
2014 - 2019
Pursued a Bachelor of Arts in Performing Arts, graduating in 2019.
OS
Ori-Oke High School
SSCE, General Studies
Completed secondary education at Ori-Oke High School.
NC
National Youth Service Corps
NYSC Certificate, National Service
2020 - 2020
Completed the National Youth Service Corps (NYSC) program in 2020.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
12k-50k USD
Social media
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