Open to opportunities

Mustapha Ganuwa

@mustaphaganuwa

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Empathetic Customer Service Specialist and Web3 Virtual Tutor with four years experience.

Nigeria

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What I'm looking for

I am looking for a role that values community engagement and offers opportunities for professional growth.

I am a dedicated and empathetic Customer Service Specialist, Case Manager and Web3 Virtual Tutor with four years of experience in online community engagement, customer support, data entry and case management. I have a proven track record of fostering vibrant online communities and creating engaging content that resonates with users.

Throughout my career, I have successfully managed caseloads of over 300 clients monthly, ensuring high satisfaction rates through tailored support and effective communication strategies. My experience includes overseeing user engagement metrics, conducting data analysis, and collaborating with cross-functional teams to enhance service delivery. I am proficient in Learning Management Systems (LMS) and have a strong background in community building, data entry, and proactive problem resolution.

Experience

Work history, roles, and key accomplishments

Virtual Tutor

CSeersDao

Jan 2020 - Jan 2025 (5 years)

I am a Web3 Virtual Tutor with four years of experience in online community engagement. I facilitated virtual tutoring sessions for learners in the Web3 ecosystem, simplifying complex blockchain & decentralized finance concepts to promote understanding & adoption. I monitored learner progress & provided personalized support & feedback, fostering a supportive & collaborative learning environment.

Communication Skills Salesforce Discord Telegram Linux System Level Programming MetaMask Blockchain Web3 Moderation Systems Learning Management Systems (LMS)

Case Manager / Community Coordinator

Kirkendall Dwyer LLP

Jul 2023 - Nov 2024 (1 year 4 months)

Managed an online caseload of 300+ clients monthly, providing tailored support and progress updates. Oversaw user engagement metrics and collaborated with cross-functional teams to enhance service delivery and improve client onboarding processes.

problem resolution Customer Relationship Management User Engagement Data Entry Cross Cultural Collaboration Data Analysis Microsoft Office Communication Community Building

Customer Service Representative / Data Entry Clerk

Talent Space

Mar 2022 - Jun 2023 (1 year 3 months)

Handled an average of 50 inbound and outbound calls daily, addressing customer inquiries and resolving issues. Maintained customer records with 100% accuracy using CRM software, contributing to improved service delivery and client retention.

problem resolution Customer Service Data Entry CRM Software Communication Order Processing Client Retention Active Listening

Communications Specialist / Community Manager

Centerville Office Support Ltd

Aug 2020 - Apr 2022 (1 year 8 months)

Managed an online community of entrepreneurs, fostering engagement through active communication. Created high-quality content and directed social media ad campaigns, increasing user reach and producing actionable insights for management.

Community Management Content Creation Social Media Marketing User Engagement Data Analysis Communication Audience Feedback Digital Learning Support

Education

Degrees, certifications, and relevant coursework

Bayero University

Bachelor of Science, Mass Communication

2015 - 2019

Grade: Upper Second Class Honours

Bachelor of Science in Mass Communication with Upper Second Class Honours. The program focused on various aspects of communication, media studies, and public relations, equipping students with the necessary skills to excel in the field.