Femi User
@femiuser2
Technical Support Specialist at INFLECTIV AI who helped grow its Discord community from 16 to over 1,200 members.
NigeriaWhat I'm looking for
At INFLECTIV AI, I responded to user questions on Discord and Telegram, investigated reported problems, and escalated complex technical issues to internal teams. I also created FAQs and user guidance to help community members resolve common questions.
At VANAR (FORMERLY VIRTUA), I handled user inquiries and investigated platform issues, including a missing reward and a token migration problem. I shared findings with users and followed up with developers until the migration issue was resolved.
At VIRTUA, I assisted users with troubleshooting and helped one user resolve a land-mint problem in approximately 10 minutes. At GRANDTIME, I coordinated a team of four moderators and helped organize community support.
Since 2015, I’ve delivered content and client services for more than 30 international clients, maintaining a 4.9/5 client rating. I’m based in Nigeria and seeking remote opportunities with international teams.
Experience
Work history, roles, and key accomplishments
Content Writer & Client Services
Freelance
Jan 2015 - Present (11 years 9 months)
Delivered content and client services for more than 30 international clients, maintaining a 4.9/5 client rating. Clarified project requirements, responded to feedback, and delivered revisions based on client needs.
Technical Support & User Operations Specialist
Inflectiv AI
Jun 2025 - Aug 2026 (1 year 2 months)
Responded to user inquiries on Discord and Telegram, escalated complex technical issues, and created FAQs and user guidance resources. Contributed to community growth, scaling the Discord community from 16 to over 1,200 members.
Customer Support & Community Manager
Vanar
Apr 2024 - Aug 2026 (2 years 4 months)
Handled front-line user inquiries, investigated missing-reward and token-migration issues, and de-escalated user concerns. Supported community growth and organized questions for AMA sessions.
Lead Technical Moderator & Support Admin
Virtua
Jan 2022 - Apr 2024 (2 years 3 months)
Assisted users with platform troubleshooting, resolved a land-mint issue in about 10 minutes, and co-hosted community discussions on cryptocurrency adoption. Supported community engagement and organized questions for AMAs.
Community Lead
Grandtime
Jan 2022 - Jan 2024 (2 years)
Oversaw a team of four moderators, coordinated community activities, and served as a communication link between moderators and the internal team. Collected and documented community questions for AMA sessions.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor of Science, Information Science and Communication Technology
2018 - 2023
Pursued a Bachelor of Science in Information Science and Communication Technology, completing the program in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Femi?
You can contact Femi and 90k+ other talented remote workers on Himalayas.
Message FemiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
