shalini shalu

I am a client-focused professional with extensive experience in customer support and chat processes. My career has been dedicated to delivering exceptional service and driving continuous improvement in operations. I have a proven track record of addressing customer inquiries through various channels, including chat, phone, and email, ensuring timely and effective solutions that enhance customer satisfaction.

In my recent role as a Senior Customer Delight Executive at Wakefit Innovations Pvt, I created a world-class customer experience and managed customer complaints through real-time email communication. I utilized tools such as CRM and CloudAgent to manage customer interactions and ensure high-quality service. My ability to efficiently manage chat interactions and provide comprehensive support has been key to my success in building positive relationships with customers and teams alike.

Currently, I am working as an Analyst at Moder Solutions India, where I effectively manage a high volume of mortgage loan applications, ensuring accurate documentation and compliance with industry regulations. My strong attention to detail and ability to work collaboratively in a fast-paced environment have allowed me to thrive in this role, and I am eager to leverage my skills and experience in a dynamic new position.