Ashu Kutty

AK

Open to opportunities

Ashu Kutty

@ashukutty

Mortgage and insurance-focused customer support professional with 3.8+ years improving loan verification, compliance, and issue resolution.

What I'm looking for

I’m looking for a fast-paced banking or fintech role where I can own mortgage/loan processing support, ensure KYC and compliance, and handle customer issues end-to-end while improving turnaround time and service quality.

I’m a customer-focused professional with 3.8+ years of experience across banking and corporate environments, specializing in mortgage and insurance processes. I support underwriting workflows, perform loan verification, and handle insurance documentation with a strong emphasis on accuracy and compliance.

In my recent roles, I’ve owned deal desk operations for underwriting-rejected loan cases—coordinating with agents to identify rejection reasons, reviewing applications, and ensuring reprocessing eligibility. I improved turnaround time by efficiently managing rejected cases while maintaining strict compliance in loan processing workflows.

I also bring end-to-end customer support strength, handling queries and resolving issues through phone interactions and coordinated internal follow-ups. From KYC verification and onboarding to data entry and MIS reporting, I’m known for delivering high-quality service in fast-paced environments and keeping precise records of customer interactions and updates.

Experience

Work history, roles, and key accomplishments

AL

Senior Executive - Customer Support

Aegis Customer Support Services Pvt. Ltd

Managed deal desk operations for underwriting-rejected loan cases by coordinating with agents to identify rejection reasons. Reviewed loan applications, verified documents, ensured reprocessing eligibility, and improved turnaround time for rejected cases while maintaining compliance.

Loan Underwriting Support Deal Desk Operations Document Verification & Compliance Loan Processing

AL

Lead Customer Support Associate

Artech Infosystems Pvt. Ltd.

Handled customer requirements and resolved issues for phones, SIM cards, tablets, headsets, and gaming products. Supported product upgrades and add-on services, coordinated with internal teams for quick fulfillment, and maintained accurate interaction records.

Customer Support Issue Resolution Customer Relationship Management And Upgrades Data Entry Attention To Detail

CL

Team Member

Coforge Limited

Performed process-driven operations focused on accuracy for financial and insurance-related workflows. Completed data processing, verification, and documentation tasks to support reliable outcomes.

Data Processing Verification Documentation Finance Support Insurance Processes Attention To Detail Process Compliance Data Quality

SB

Client Care Executive

Standard Chartered Bank

Resolved customer queries related to banking products, loans, and services. Assisted with KYC verification and onboarding while ensuring high-quality service and adherence to compliance requirements.

Customer Service Banking Support KYC Onboarding Issue Resolution & Compliance Customer Relationship Management Documentation

Education

Degrees, certifications, and relevant coursework

SC

St. Anne’s First Grade College

Bachelor of Commerce (B.Com), Commerce

Completed a Bachelor of Commerce (B.Com) at St. Anne’s First Grade College.

SC

St. Charles PU College

Pre-University Course (PUC)

Completed PUC studies at St. Charles PU College.

GS

Goodwill’s Girls High School

Secondary School Leaving Certificate (SSLC)

Completed SSLC at Goodwill’s Girls High School.

Tech stack

Software and tools used professionally

Gmail

Microsoft Excel

Interested in hiring Ashu?

You can contact Ashu and 90k+ other talented remote workers on Himalayas.

People also viewed

View all talent

Find your dream job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!