Looking for a job

Shalini Goyal

@shalinigoyal

Business Development Support • Sales Operations • Salesforce CRM • Commercial Operations • Stakeholder Management • Project Delivery

India

Message

What I'm looking for

I'm looking to contribute to commercial operations, sales support, CRM, and cross-functional project delivery roles where I can improve processes, coordinate stakeholders, and use reporting to support business decisions.

Business Operations & Commercial Support Professional with 8+ years of experience supporting sales teams, managing CRM operations, stakeholder engagement, project delivery, pipeline management, and cross-functional business initiatives. Proven track record of managing multiple concurrent projects, coordinating internal and external stakeholders, driving process improvements, and ensuring successful execution of strategic initiatives.

Experienced in project planning, resource coordination, client communications, operational excellence, virtual program management, and data-driven decision making across multinational and multi-country environments. Adept at managing timelines, mitigating risks, and delivering high-quality client experiences.

Experience

Work history, roles, and key accomplishments

Current

Commercial Support Specialist

Current

Merck Life Science Private Limited

Mar 2025 - Present (1 year 6 months)

Lead cross-functional strategic projects across Southeast Asia markets, managing project timelines, deliverables, and execution milestones. Develop executive-level reports and manage Salesforce CRM lead tracking and pipeline reporting.

Salesforce Project Management Stakeholder Management Market Intelligence Tender Operations Reporting Forecasting Risk Management

Marketing Executive

Center for Creative Leadership India Private Ltd

Jan 2025 - Mar 2025 (2 months)

Supported execution and coordination of leadership development programs and client engagements. Collaborated with internal teams to manage project schedules and operational deliverables.

CRM Administration Reporting Data Management Stakeholder Communication Process Improvement

Manager Business Development & CRM

Radiant Infonet Private Limited

Oct 2022 - Aug 2023 (10 months)

Managed end-to-end project implementation activities, coordinating internal teams, vendors, and clients. Led stakeholder communications and built partnerships with government bodies for large-scale projects.

Project Management Stakeholder Management Customer Relationship Management Commercial Discussions Proposal Coordination Documentation

Marketing Operations Assistant

Oxford University Press

Dec 2021 - Sep 2022 (9 months)

Centralized global stock management operations and generated reports to support operational decision-making. Implemented process improvements to enhance customer experience and internal workflows.

Stock Management Reporting Process Improvement Operations

Junior Manager

All India Management Association

Jul 2019 - Dec 2021 (2 years 5 months)

Managed end-to-end execution of leadership training programs and business simulation workshops. Coordinated multiple stakeholders and managed approximately 25 client accounts simultaneously under the BizLab project.

Program Management Stakeholder Coordination Logistics MIS Reporting Virtual Program Budget Management