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@shakimyork
Customer support agent dedicated to enhancing client satisfaction.
With a strong background in customer support, I have honed my skills in effective communication and problem-solving. Currently, I work as a Customer Support Agent at Transcom in Croatia, where I engage with customers through various channels, ensuring their inquiries are addressed promptly and accurately. My commitment to providing high-quality service has consistently resulted in positive customer feedback and satisfaction.
Previously, I gained valuable experience as a Sound Technician Intern at VerAudio, where I was responsible for setting up equipment for performances and recording videos for social media. My diverse roles, including a Car Rental Agent and Assistant Masseur, have equipped me with a unique blend of skills in customer service, teamwork, and creativity, allowing me to adapt to different environments and meet client needs effectively.
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Work history, roles, and key accomplishments
Transcom
Nov 2023 - Present (2 years)
Communicating with customers via phone, email, and chat. Providing customer support and responding to inquiries about products and services, ensuring high service quality and customer satisfaction.
VerAudio
Mar 2023 - Oct 2023 (7 months)
Transporting and setting up equipment for performances, ensuring readiness for recording, and recording videos for social media.
Antillean Car Rental
Jan 2023 - May 2023 (4 months)
Gathering and analyzing customer data to recommend vehicles, managing bookings, and assisting customers with rentals and day trip guidance.
BOOM by Sophíe
Dec 2021 - Dec 2022 (1 year)
Communicating with clients to understand preferences, delivering massages, and assisting in spa activities while ensuring optimal customer experience.
Otexia
Jan 2019 - Jul 2019 (6 months)
Conducting inventory management, maintaining the website, and utilizing customer data analysis to tailor marketing strategies and optimize advertising pages.
Degrees, certifications, and relevant coursework
High School Diploma, Secondary Education
2012 - 2017
Software and tools used professionally
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