Amela Rosandic
@amelarosandic
Experienced customer service professional with leadership expertise.
CroatiaWhat I'm looking for
As a dedicated customer service professional with a strong background in leadership, I have consistently delivered exceptional support and guided teams to achieve operational excellence. My journey includes managing a team at Task Us, where I focused on performance coaching and process improvement, ensuring high-quality service delivery through multiple channels including phone, email, and chat.
Prior to this, I served as a Customer Service Operator at City Connect, where I contributed to operational policies and HR initiatives, enhancing both customer satisfaction and employee development. My leadership experience extends to owning and managing a temporary employment agency, overseeing financial and HR operations, and directing marketing efforts.
My educational background includes applied psychology and mediation, which has equipped me with a deep understanding of human behavior and conflict resolution, further enhancing my ability to lead and support diverse teams effectively.
Experience
Work history, roles, and key accomplishments
Customer Service Operator
Task Us
Oct 2021 - Present (3 years 8 months)
Managed a team while directing performance and coaching on motivation and development. Handled incoming phone calls, assisted customers with questions and complaints, and ensured quality in support activities.
Customer Service Operator
City Connect
Jan 2021 - Oct 2021 (9 months)
Assisted customers with problems and complaints through multiple channels including email, phone, and chat. Contributed to operational policy and supported existing customers.
Owner
Temporary Employment Agency
Jan 2016 - Feb 2020 (4 years 1 month)
Responsible for financial records and HR-related work. Managed the Marketing/Sales department and all commercial activities for a staffing agency focused on the technical industry.
Volunteer
Aafje
Jan 2016 - Jul 2016 (6 months)
Worked within a nursing unit with elderly people with dementia, planning and organizing creative activities to enhance their well-being.
Store Manager
Lidl
Sep 2010 - Aug 2011 (11 months)
Operationally responsible for the branch, focusing on commerce and finance. Stimulated growth potential of the team and ensured effective presentation of the branch.
Store Manager
Atlantic Group
Feb 2010 - Aug 2010 (6 months)
Overall responsible for store results, motivating the sales team, and developing sales plans and promotions to enhance customer relations.
Education
Degrees, certifications, and relevant coursework
Amela hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
CroatiaAuthorized to work in
Job categories
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