Isaura Barboza Rieper
@isaurabarbozarieper
Guest support specialist at Local Villas, handling guest requests and checking bookings and contracts against company policy.
CroatiaWhat I'm looking for
At Local Villas, I welcome guests, answer their questions and requests, and communicate with them by message. I also check bookings and contracts against company policy.
I enter and update guest data in the company system, and monitor property condition while suggesting improvements. My customer-facing and administrative experience spans Brazil, Ireland and Croatia.
Earlier, I handled client communication and operational problems at Dalkey School Project, and supported daily operations at University Hospital Centre Rijeka (KBC Rijeka). I'm based in Croatia and available for remote work.
Experience
Work history, roles, and key accomplishments
Guest Support and Operations
Local Villas
Jan 2022 - Present (4 years 10 months)
Welcomed guests and handled their requests and questions. Communicated with guests by message and checked bookings and contracts against company policy.
Operational Support
University Hospital Centre Rijeka
Jan 2024 - Dec 2025 (1 year 11 months)
Supported daily operations in a healthcare setting, following hygiene and safety procedures. Helped staff coordinate and prioritise tasks.
School Operations Support
Kantrida Primary School
Jan 2021 - Dec 2023 (2 years 11 months)
Assisted with daily operational and preparation tasks. Responded quickly to urgent needs.
Client Support and Facility Coordination
Dalkey School Project
Jan 2013 - Dec 2017 (4 years 11 months)
Coordinated team activities and client communication. Resolved operational problems efficiently and maintained high standards of organisation and service.
Manager and Housekeeper
Language College Girls Student Hostel
Jan 2013 - May 2013 (4 months)
Managed the day-to-day running of the hostel, handled payments and welcomed new students.
Documentation Assistant
Group Provider Northeast
Jan 2006 - Dec 2012 (6 years 11 months)
Documentation support in the corporate area. Analysed and processed contracts.
Telemarketing Assistant
Provider Service to Northeast
Jan 2002 - Dec 2006 (4 years 11 months)
Handled customer complaints and sales in the corporate and private sectors.
Education
Degrees, certifications, and relevant coursework
CCT College Dublin
Information Technology, Information Technology
Pursued studies in Information Technology but did not complete the program.
Tech stack
Software and tools used professionally
Availability
Location
CroatiaAuthorized to work in
Salary expectations
Social media
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