Vanesa Bešenić
@vanesabeeni
Customer Support Specialist seeking remote work, with experience supporting clients and guests across social services, healthcare, and hospitality.
CroatiaWhat I'm looking for
At the University of Zagreb, Faculty of Law, I facilitate communication with service users across counseling centers, foster care, and aged-care facilities. I conduct intake interviews and maintain accurate client documentation.
As a Guest Service Specialist at Hotel Bernarda, I responded to guest requests and provided room service and housekeeping support. I also handled operational tasks and inventory at Special Hospital for Medical Rehabilitation.
I'm seeking a remote customer support role where I can contribute through written communication, data entry, and administrative support. I'm especially interested in mental health, people, and community support.
Experience
Work history, roles, and key accomplishments
Social Work Intern & Care Coordinator
University of Zagreb, Faculty of Law
Jan 2023 - Present (3 years 9 months)
Facilitated empathetic communication with diverse service users across counseling centers, foster care and aged-care facilities. Conducted structured intake interviews and maintained accurate client documentation.
Guest Service Specialist
Hotel Bernarda
Jun 2025 - Sep 2025 (3 months)
Delivered prompt room service and housekeeping support while maintaining high guest satisfaction standards. Resolved guest requests independently with professionalism and attention to detail.
Seasonal Operations Support
Special Hospital for Medical Rehabilitation
Jul 2023 - Sep 2024 (1 year 2 months)
Managed operational tasks and inventory in a fast-paced healthcare environment. Worked efficiently under strict time constraints while following workplace procedures and safety standards.
Education
Degrees, certifications, and relevant coursework
University of Zagreb
Bachelor of Social Work, Social Work
Pursuing a Bachelor of Social Work with expected graduation in 2028. Ranked in the top 10% of students within the undergraduate Social Work program.
Tech stack
Software and tools used professionally
Availability
Location
CroatiaAuthorized to work in
Salary expectations
Job categories
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