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Michelle Ann TrinidadMT
Open to opportunities

Michelle Ann Trinidad

@michelleanntrinidad

Customer service professional with 5+ years delivering empathetic, efficient support across global remote channels.

Croatia
Message

What I'm looking for

I am seeking a customer-focused role—remote or onsite—where I can apply strong communication, problem-solving, and CRM skills to improve satisfaction and retention.

I am a customer service professional with over five years of global experience supporting international companies via phone, email, and chat. I consistently resolve inquiries, process orders and payments, and coordinate with logistics and compliance teams to ensure timely, accurate outcomes.

I excel at active listening, empathy, technical troubleshooting, multitasking, and using CRM and ticketing systems to drive customer satisfaction and retention. My background includes remote and on-site roles in healthcare logistics support, telecom billing, and retail operations.

I am adaptable, work independently, and am fully authorized to work in Croatia. I am fluent in English (C1), learning Croatian and Spanish, and seek a role where I can contribute strong communication skills and problem-solving to a customer-focused team.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

PS

Pulo National High School

High School Diploma, Secondary Education

Secondary education completed at Pulo National High School focusing on general high school curriculum.

Tech stack

Software and tools used professionally

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Michelle Ann Trinidad - Sales Assistant - NTL d.o.o | Himalayas