Michelle Ann Trinidad
@michelleanntrinidad
Customer service professional with 5+ years delivering empathetic, efficient support across global remote channels.
What I'm looking for
I am a customer service professional with over five years of global experience supporting international companies via phone, email, and chat. I consistently resolve inquiries, process orders and payments, and coordinate with logistics and compliance teams to ensure timely, accurate outcomes.
I excel at active listening, empathy, technical troubleshooting, multitasking, and using CRM and ticketing systems to drive customer satisfaction and retention. My background includes remote and on-site roles in healthcare logistics support, telecom billing, and retail operations.
I am adaptable, work independently, and am fully authorized to work in Croatia. I am fluent in English (C1), learning Croatian and Spanish, and seek a role where I can contribute strong communication skills and problem-solving to a customer-focused team.
Experience
Work history, roles, and key accomplishments
Sales Assistant
NTL d.o.o
Jun 2025 - Jul 2025 (1 month)
Processed transactions, handled returns and organized merchandise to support store operations and customer service.
Salesperson
Dan Noć Pekara
Apr 2025 - Jun 2025 (2 months)
Assisted customers with bakery purchases and operated the cash register, enhancing customer experience and transaction accuracy.
Kitchen Worker
Maistra Hospitality Group
Apr 2024 - Nov 2024 (7 months)
Maintained hygiene standards and supported food preparation in a fast-paced kitchen, coordinating activities to improve operational efficiency.
Customer Service Representative
Cardinal Health International Philippines
Apr 2023 - Mar 2024 (11 months)
Coordinated with logistics teams to resolve customer inquiries on pricing and delivery and ensured compliance with hospital kit regulations, improving order accuracy and customer satisfaction.
Remote Customer Service Representative
13th Avenue Pharmacy
Feb 2023 - Mar 2023 (1 month)
Supported patients remotely by resolving prescription and service inquiries, assisting with account access and order tracking to improve patient experience.
Customer Service Representative
iQor
Jul 2022 - Feb 2023 (7 months)
Handled billing and complaints for telecom accounts, recommended solutions and delivered fast resolutions that supported customer retention.
Customer Service Representative
TeleTech
Sep 2019 - Jul 2022 (2 years 10 months)
Delivered real-time support for delivery and restaurant order inquiries, assisted with logistics issues and ensured timely resolution to maintain high client satisfaction.
Customer Service Representative
Convergys
Sep 2018 - Jul 2019 (10 months)
Processed customer orders and returns, generated detailed reports, and maintained accuracy to support customer satisfaction.
Sales Clerk
SM Department Store
Mar 2017 - Jul 2017 (4 months)
Assisted customers with product selection and provided POS support to enhance loyalty and satisfaction.
Education
Degrees, certifications, and relevant coursework
Pulo National High School
High School Diploma, Secondary Education
Secondary education completed at Pulo National High School focusing on general high school curriculum.
Availability
Location
Authorized to work in
Job categories
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