Daria Pajović
@dariapajovi
I resolve customer issues, manage operations, and build practical web and automation projects.
CroatiaWhat I'm looking for
I've supported customers at Hrvatski Telekom, T-Mobile, and Bonbon for more than eight years, resolving requests and complaints, processing administrative cases, and following service procedures and quality standards.
In my current Sales Advisor role, I use POS and business systems, maintain operational records, support stock control, and help onboard colleagues. Alongside customer support, I build personal web applications and process-automation projects with Python, JavaScript, APIs, and databases.
Experience
Work history, roles, and key accomplishments
Sales Advisor
Hrvatski Telekom (T-Mobile)
Mar 2023 - Present (3 years 6 months)
Provide day-to-day customer support and assistance with customer requests, products, and services. Handle complaints and challenging customer situations professionally while following internal procedures and quality standards.
Customer Support Representative
T-Mobile / Bonbon
Jan 2017 - Jan 2023 (6 years)
Provided customer support in Croatian and English across a wide range of customer requests and issues. Processed administrative requests accurately while following internal procedures and quality standards.
Education
Degrees, certifications, and relevant coursework
Politehnika Rijeka
Master of Information Science, Business Information Systems
2018 - 2025
Master of Information Science with focus on Business Information Systems. Thesis on automated self-healing IT infrastructure system.
Tech stack
Software and tools used professionally
Availability
Location
CroatiaAuthorized to work in
Skills
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