Open to opportunities

Micaela User

@micaelauser1

Message

Trilingual customer support and operations assistant focused on conflict resolution and financial accuracy.

Croatia

Message

What I'm looking for

I’m seeking remote administrative and support roles where I can use my multilingual customer support skills, high-pressure operations experience, conflict resolution, and financial accountability to keep services smooth, accurate, and guest-focused.

I’m a trilingual customer support and operations & admin assistant who thrives in high-pressure, luxury hospitality environments. I bring native fluency in Spanish and Italian alongside professional-level English to deliver consistent service for international guests.

Across seasonal roles, I handle guest relations, resolve complex inquiries in real time, and maintain high satisfaction standards. I coordinate bar/restaurant operations, support logistics, and ensure 100% operational readiness through facility operations management and quality assurance.

I’m also trusted for financial accountability—managing POS systems and multi-currency cash management with strong reporting accuracy. I work comfortably with Google Workspace, Slack, MS Teams, and Zoom, combining operational detail with clear communication and practical conflict resolution.

Experience

Work history, roles, and key accomplishments

Customer Support & Ops Assistant

Hotel Serena

Nov 2025 - Mar 2026 (4 months)

Managed international guest relations in a luxury setting for 100+ guests daily, resolving conflicts and complex inquiries to maintain premium service standards. Coordinated bar and restaurant operations, handled POS and multi-currency cash management, and improved service efficiency during peak winter shifts.

Guest Relations Conflict Resolution Multi Currency Management Luxury Customer Service Google Workspace Slack Team Coordination

Trilingual Customer Support Assistant

Hotel Excelsior Splendide

May 2025 - Oct 2025 (5 months)

Supported a global clientele using Spanish, Italian, and English through Google Workspace, Slack, MS Teams, and Zoom. Executed daily financial transactions and multi-currency cash management exceeding €2,500 per shift with 100% accuracy in reporting and record-keeping.

Google Workspace Slack MS Teams Data Entry Record keeping Multi Currency Management Financial Transactions Customer Service

Operations & Logistics Assistant

Hotel Gran Baita

Dec 2024 - Mar 2025 (3 months)

Coordinated daily hotel facility operations by synchronizing service and maintenance tasks to ensure 100% operational readiness. Maintained workstation cleanliness and quality standards, and supported departmental workflows to improve guest experience and operational flow.

Facility Operations Quality Assurance Service Readiness Logistics Support Team Collaboration