Himalayas logo
MS
Open to opportunities

Mateja Stojanovic

@matejastojanovic

I am a bilingual customer service specialist (German/English) with experience in client support and community coordination.

Croatia
Message

What I'm looking for

I seek customer-facing roles leveraging my German and English fluency, where I can provide empathetic support, grow professionally through training, and contribute to a collaborative, community-focused team.

I am a bilingual customer service professional proficient in German and English, with multi-year experience delivering phone and email support, resolving technical and general inquiries, and representing clients with care. I have worked across high-volume contact centers and coordinated programs, organizing workshops and managing project administration to improve user engagement.

Currently completing a BSc in Psychology online, I complement frontline support skills with coursework in graphic design and continuing personal development such as a diving course. I volunteer regularly in community and environmental initiatives and bring strong communication, facilitation, and organizational skills to roles that serve people and teams.

Experience

Work history, roles, and key accomplishments

AH

Program Coordinator

Association of the Deaf and Hard of Hearing

Apr 2019 - May 2021 (2 years 1 month)

Organized and conducted workshops, coordinated users and partners, and managed project administration to deliver community programs.

LD

Children's Entertainer

Love Carpe Diem d.o.o.

May 2016 - Oct 2016 (5 months)

Led seasonal children's programs, delivering interactive entertainment and coordinating with venue staff to ensure smooth event execution.

LD

Children's Entertainer

Love Carpe Diem d.o.o.

Apr 2015 - Oct 2015 (6 months)

Organized and led children's animation programs in the tourism sector, creating engaging activities and ensuring child safety and enjoyment.

Education

Degrees, certifications, and relevant coursework

University of Essex Online logoUO

University of Essex Online

Bachelor of Science (Hons), Psychology

2025 -

Pursuing a BSc (Hons) in Psychology via University of Essex Online; degree in progress, started in 2025.

Josip Juraj Strossmayer University of Osijek logoJO

Josip Juraj Strossmayer University of Osijek

Primary Education

2006 - 2012

Remote study in Primary Education at Josip Juraj Strossmayer University of Osijek (Slavonski Brod) from 2006 to 2012; studies were not completed.

CL

Classical Gymnasium fra Marijan Lanosović

High School Diploma, Secondary Education

2002 - 2006

Attended Classical Gymnasium fra Marijan Lanosović in Slavonski Brod from 2002 to 2006.

IS

Ivan pl. Zajc Music School

Music

1997 - 2003

Activities and societies: Instrument: Accordion

Studied accordion at Ivan pl. Zajc Music School in Slavonski Brod from 1997 to 2003.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Mateja Stojanovic - Customer Service Agent - City Connect | Himalayas