Mateja Stojanovic
@matejastojanovic
I am a bilingual customer service specialist (German/English) with experience in client support and community coordination.
CroatiaWhat I'm looking for
I am a bilingual customer service professional proficient in German and English, with multi-year experience delivering phone and email support, resolving technical and general inquiries, and representing clients with care. I have worked across high-volume contact centers and coordinated programs, organizing workshops and managing project administration to improve user engagement.
Currently completing a BSc in Psychology online, I complement frontline support skills with coursework in graphic design and continuing personal development such as a diving course. I volunteer regularly in community and environmental initiatives and bring strong communication, facilitation, and organizational skills to roles that serve people and teams.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
City Connect
Mar 2024 - Present (1 year 7 months)
Provide bilingual (German and English) phone and email support, handling technical and general inquiries and resolving customer issues promptly.
Customer Service Agent
Teleperformance
Nov 2022 - Jan 2023 (2 months)
Handled German-language customer inquiries via phone and email, resolving issues and coordinating with internal teams to provide timely solutions.
Customer Service Agent
M plus Connect
Jul 2022 - Nov 2022 (4 months)
Provided German-language customer support via phone and email, documented cases, and resolved order and service inquiries.
Customer Service Agent
Transcom
Jan 2022 - Jun 2022 (5 months)
Delivered German-language customer service, addressing technical and billing inquiries and escalating complex cases to specialists.
Delivery Courier
Glovo
Aug 2021 - Nov 2021 (3 months)
Executed on-demand deliveries, managed routes and customer communication to ensure timely and accurate order fulfillment.
Program Coordinator
Association of the Deaf and Hard of Hearing
Apr 2019 - May 2021 (2 years 1 month)
Organized and conducted workshops, coordinated users and partners, and managed project administration to deliver community programs.
Children's Entertainer
Love Carpe Diem d.o.o.
May 2016 - Oct 2016 (5 months)
Led seasonal children's programs, delivering interactive entertainment and coordinating with venue staff to ensure smooth event execution.
Caregiver
Seniorenbetreuung mit Herz
Nov 2015 - Mar 2016 (4 months)
Provided elder care services, supporting daily living activities and delivering compassionate personal care in a home-care setting.
Children's Entertainer
Love Carpe Diem d.o.o.
Apr 2015 - Oct 2015 (6 months)
Organized and led children's animation programs in the tourism sector, creating engaging activities and ensuring child safety and enjoyment.
Education
Degrees, certifications, and relevant coursework
UOUniversity of Essex Online
Bachelor of Science (Hons), Psychology
2025 -
Pursuing a BSc (Hons) in Psychology via University of Essex Online; degree in progress, started in 2025.
JOJosip Juraj Strossmayer University of Osijek
Primary Education
2006 - 2012
Remote study in Primary Education at Josip Juraj Strossmayer University of Osijek (Slavonski Brod) from 2006 to 2012; studies were not completed.
Classical Gymnasium fra Marijan Lanosović
High School Diploma, Secondary Education
2002 - 2006
Attended Classical Gymnasium fra Marijan Lanosović in Slavonski Brod from 2002 to 2006.
Ivan pl. Zajc Music School
Music
1997 - 2003
Activities and societies: Instrument: Accordion
Studied accordion at Ivan pl. Zajc Music School in Slavonski Brod from 1997 to 2003.
Tech stack
Software and tools used professionally
Availability
Location
CroatiaAuthorized to work in
Job categories
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