Samuel Joseph Lecomte
@samueljosephlecomte1
I resolve complex customer issues across support, account management, and social media.
CroatiaWhat I'm looking for
I've supported customers and suppliers for GetYourGuide through Transcom, resolving complex project-specific queries across multiple support channels.
At HelloFresh France & Benelux, I managed subscription setups, meal plan preferences, and customer inquiries by phone, chat, WhatsApp, and email.
As an Account Manager supporting Google Ads at Teleperformance Portugal, I trained French- and English-speaking team members and implemented performance indexing tools to improve service quality and response times.
I've also supported HelloFresh Canada, training regional teams and managing customer inquiries across Instagram, Facebook, and Twitter. I bring native French, fluent English, and multilingual communication skills to customer-facing work.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Transcom | GetYourGuide
Jun 2026 - Present (3 months)
Provide multi-channel support for GetYourGuide customers and suppliers. Specialized in problem resolution for complex project-specific queries.
Account Manager
Teleperformance Portugal | Google Ads
Mar 2022 - Jul 2022 (4 months)
Trained and onboarded new French-speaking and English-speaking team members. Implemented performance indexing tools to improve service quality and reduce customer response times.
Customer Support & Socials Specialist
HelloFresh Canada | M+ Group
Mar 2022 - Jul 2022 (4 months)
Conducted onboarding and operational training for regional support teams. Managed social media customer inquiries across Instagram, Facebook, and Twitter.
Customer Experience Specialist
HelloFresh France & Benelux | M+ Group
Jan 2019 - Mar 2022 (3 years 2 months)
Managed subscription setups, meal plan preferences, and customer inquiries via phone, chat, WhatsApp, and email.
Education
Degrees, certifications, and relevant coursework
Sorbonne University
Bachelor's Degree, Slavic Studies and Linguistics
2023 - 2026
Pursued a Bachelor's Degree in Slavic Studies and Linguistics at Sorbonne University in Paris, France.
Lycée de la Communication
Undergraduate Studies (Year 2), Marketing
2017 - 2019
Completed the second year of undergraduate studies in Marketing at Lycée de la Communication in Aurillac, France.
Lycée Hôtelier de l'Orléanais
Vocational Degree, Hospitality
2014 - 2017
Earned a Vocational Degree in Hospitality from Lycée Hôtelier de l'Orléanais in Olivet, France.
Tech stack
Software and tools used professionally
Availability
Location
CroatiaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Samuel?
You can contact Samuel and 90k+ other talented remote workers on Himalayas.
Message SamuelGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
