CECherry Ann Embudo
@cherryannembudo
Experienced virtual assistant specializing in freight coordination, Amazon operations, and customer support.
PhilippinesWhat I'm looking for
I am an experienced Virtual Assistant with a background in technical support, customer service, and e-commerce operations, including Amazon store management and freight coordination. I consistently deliver accurate task execution, organized workflow management, and proactive communication to improve operational efficiency and customer satisfaction.
I have proven achievements in performance metrics (AHT, CSAT, NPS) from roles supporting UPS and AT&T, hands-on experience in product research and dropshipping, and training in freight management (LTL, Volume LTL, Partial Truckload, FTL). I aim to be a dependable partner who streamlines processes, resolves issues quickly, and supports long-term business growth.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Alorica - UPS
Oct 2019 - Dec 2021 (2 years 2 months)
Provided technical assistance and customer support for UPS clients, troubleshooting shipment and tracking issues and coordinating with internal teams to deliver accurate, timely resolutions while achieving top AHT, CSAT, NPS, and quality results.
Customer Service Representative
VXI Global Holdings
Aug 2019 - Sep 2019 (1 month)
Handled billing and service inquiries for AT&T clients, performing account updates, data verification, and coordination with internal teams to resolve service issues while meeting performance metrics.
Cashier / Sales Clerk
SM Surplus
Sep 2018 - Nov 2018 (2 months)
Managed customer transactions and sales floor duties, ensuring accurate payments, receipt issuance, inventory replenishment, and organized merchandising to support smooth store operations.
Education
Degrees, certifications, and relevant coursework
Freight Course (LTL, Volume LTL, Partial Truckload, FTL)
Training Certificate, Freight and Logistics
2025 - 2025
Completed freight logistics training covering LTL, volume LTL, partial truckload, and full truckload operations.
Amazon Dropshipping Basic
Training Certificate, E-commerce
2025 - 2025
Completed basic Amazon dropshipping training focused on product sourcing and store management fundamentals.
Product Research Training
Training Certificate, Product Research
2025 - 2025
Completed product research training aimed at identifying market opportunities and competitive product analysis.
General Virtual Assistant Training
Training Certificate, Virtual Assistance
2025 - 2025
Completed a general virtual assistant training program covering administrative support, communication, and workflow management.
UPS Technical Support Training
Training Certificate, Technical Support
2019 - 2019
Completed UPS technical support training focused on shipment troubleshooting, tracking systems, and internal procedures.
AT&T Customer Service Training
Training Certificate, Customer Service
2019 - 2019
Completed AT&T customer service training covering billing, service support, and customer communication standards.
Daraga Community College
Bachelor of Elementary Education, Elementary Education
2014 - 2018
Completed a Bachelor of Elementary Education program focused on foundational teaching methods and classroom management.
BPBicol University, College of Social Sciences and Philosophy
Bachelor of Arts, Sociology
2011 - 2013
Completed coursework for a Bachelor of Arts majoring in Sociology focusing on social theory and research methods.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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