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Roselle Fenol

@rosellefenol

Virtual Assistant supporting logistics operations at Remote Logistics Support; managed 250–300 daily emails and maintained accurate carrier records.

Philippines

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What I'm looking for

I'm looking for a full-time remote role; I'm open to discussing schedules based on the role's requirements.

At Remote Logistics Support, I managed approximately 250–300 daily emails involving carrier, customer, and internal communications. I also handled inbound calls and responded to logistics-related inquiries.

As a Track & Trace Associate at Remote Logistics Support, I monitored active shipments, followed up with carriers, and handled delayed shipments and exceptions. I updated tracking spreadsheets and retrieved proof of delivery documents.

At Woflow, I researched and verified retail product information, reviewed data against established procedures, and prepared reports. I achieved top quality ratings for three consecutive years.

At Course Hero, I responded to user inquiries through chat and researched information to provide accurate answers. My experience also includes web research, data entry, and evaluating online advertisements against project guidelines.

Experience

Work history, roles, and key accomplishments

Data Vendor Sourcing Team Member

Remote Logistics Support

Aug 2026 - Sep 2026 (1 month)

Managed approximately 250–300 emails daily involving carrier, customer, and internal communications. Handled inbound calls, requested trucker rates, and supported carrier onboarding and data entry.

Email Management Data Entry Data Management Customer Support Communication Skills Logistics Carrier Onboarding Spreadsheet Management

Track & Trace Associate

Remote Logistics Support

Mar 2026 - Jul 2026 (4 months)

Monitored 15–20 active shipments daily, followed up with carriers, handled delayed shipments and exceptions, retrieved proof of delivery documents, and updated tracking spreadsheets.

Shipment Tracking Logistics Data Entry Spreadsheet Management Communication Skills Problem Solving Documentation SOP Compliance

Data Quality Rater

Project-Based

Nov 2025 - Feb 2026 (3 months)

Evaluated online advertisements for relevance and quality according to project-specific guidelines. Maintained accuracy and consistency while completing assigned evaluation tasks.

Data Quality Quality Control Attention To Detail Remote Work Ad Evaluation

Retail Data Specialist

Woflow

Dec 2022 - Oct 2025 (2 years 10 months)

Enriched retail product listings by researching and refining product information, verified product details, audited data, and prepared reports. Achieved top quality ratings for three consecutive years.

Data Entry Data Management Data Validation Quality Control Web Research Spreadsheet Management Documentation SOP Compliance Attention To Detail

Data Entry & Web Research Assistant

Remote Data Research Project

May 2022 - Nov 2022 (6 months)

Conducted online research, entered and organized information in spreadsheets, and reviewed data for accuracy and completeness.

Data Entry Web Research Spreadsheet Management Data Validation Attention To Detail

Customer Support Representative

Course Hero

Aug 2020 - May 2022 (1 year 9 months)

Responded to user inquiries through chat, researched information to provide accurate responses, and followed established guidelines and quality standards.

Customer Support Written Communication Research Problem Solving Attention To Detail

Education

Degrees, certifications, and relevant coursework

Freight Course 101

Freight Brokerage and Dispatch Masterclass, Freight Brokerage and Dispatch

Completed the Freight Brokerage and Dispatch Masterclass in 2026, covering freight brokerage and dispatch workflows, shipment documentation, load sourcing, carrier communication, shipment status reporting, and basic freight pricing.