SRShahzaib Rasool
@shahzaibrasool
Results-oriented IT engineer specializing in systems, network security, and scalable infrastructure operations.
PakistanWhat I'm looking for
I am a results-oriented IT engineer with extensive experience in technical support, Tier 2 help desk, and regional IT operations. I manage Windows Server, macOS, and Linux platforms while administering Microsoft 365, Active Directory, and endpoint/security tools.
I have hands-on experience designing and maintaining scalable IT infrastructure, procurement and asset management, and coordinating with vendors and ISPs to ensure reliable connectivity and uptime. I administer virtualization platforms and cloud technologies including Microsoft Azure and Azure Virtual Desktop.
I have implemented security and monitoring controls using Zscaler and CrowdStrike, enforced information security policies, and consistently resolved support tickets to maintain high client satisfaction. My background includes Tier 1 and Tier 2 support, systems troubleshooting, and cross-departmental collaboration to align IT services with business goals.
I hold relevant certifications in Azure Virtual Desktop, Cisco endpoint/network/security topics, and completed cloud training at 10 Pearls University. I am pursuing advanced studies in Cyber Security and IT Administration to further strengthen my technical foundation and leadership in IT operations.
Experience
Work history, roles, and key accomplishments
PManage regional IT operations, servers, Active Directory and Microsoft 365 while administering Zscaler and CrowdStrike to enforce security policies and ensure uptime. Oversee IT asset inventory, procurement, and vendor/ISP coordination to maintain scalable infrastructure.
PMaintained IT assets and inventory, supported design and maintenance of scalable infrastructure, coordinated procurement and vendor/ISP support, and provided hands-on technical assistance to ensure system uptime. Monitored and resolved employee IT support tickets.
Technical Support Officer
Mindbridge
Feb 2021 - Oct 2022 (1 year 8 months)
Provided Tier 1 support via email, phone and chat using helpdesk tools, troubleshot user issues, escalated complex cases to Tier 2/engineering, and reported bugs and feedback to product and QA teams.
Call Centre Representative
Genesis Global Services
Feb 2020 - Jan 2021 (11 months)
Handled high-volume inbound/outbound calls using CRM and telephony systems, met KPIs for call handling time and CSAT, escalated complex cases, and collaborated on process improvements to enhance customer experience.
Business Development Officer
Saltech Solutions Ltd
Mar 2019 - Nov 2019 (8 months)
Drove lead generation through SEO strategies, conducted keyword and competitor research, optimized website content for search engines, and monitored rankings and traffic using SEO tools.
Education
Degrees, certifications, and relevant coursework
TUThe Superior University
Cyber Security; Computer/IT Administration and Management
2023 -
Pursuing studies in Cyber Security and Computer/IT Administration and Management from September 2023 with expected completion in September 2025.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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