Open to opportunities

Ashar Hussain

@asharhussain

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Results-driven IT Support Engineer with over 15 years of experience.

Pakistan

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What I'm looking for

I am looking for a role that offers opportunities for growth and a collaborative work environment.

I am an IT Support Engineer with over 15 years of experience providing L1 and L2 support across global organizations. My expertise lies in Office 365, Azure AD, Intune, and cloud infrastructure technologies. I have a proven track record of reducing system downtime and improving operational efficiency, ensuring that IT environments remain secure and stable.

Throughout my career, I have delivered exceptional remote and onsite end-user support, adeptly diagnosing complex hardware and software issues. My experience includes managing server environments, performing regular maintenance tasks, and collaborating with infrastructure teams to resolve escalated issues. I am committed to maintaining high standards of service and continuously improving IT processes.

Experience

Work history, roles, and key accomplishments

Current

ServiceDesk Analyst (Level 2)

Current

Assembly Industries

Sep 2024 - Present (11 months)

Delivered remote Level 2 support to end users via Microsoft Teams, email, and ticketing systems, ensuring timely resolution of escalated technical issues. Handled Microsoft Intune device management tasks such as device registration, remote wipes, resets, application deployment, and patch rollout.

Microsoft Teams ShareSuite Sysaid Ticket System Windows OS Microsoft Intune Active Directory PRTG Solarwinds

Assistant Manager IT / System Infrastructure

Pathfinder Group Pakistan

Feb 2021 - Present (4 years 6 months)

Provided Level II and Level III technical support to customers, ensuring resolution of advanced issues across multiple platforms. Managed cloud infrastructure including Liquid Web, SiteGround, 100TB, and Hivelocity dedicated servers.

Siteground 100TB AWS DigitalOcean Cloudflare Hosted Exchange Skype For Business Google Workspace Office 365

System Administrator

Jubilee Life Insurance Company Ltd.

Jan 2015 - Present (10 years 7 months)

Provided Level I and Level II IT support for all company employees, ensuring timely resolution of hardware, software, and network issues. Administered and maintained Active Directory (AD), DHCP, DNS, Domain Controllers, and Proxy Server backups.

Active Directory DHCP DNS Domain Controllers Proxy Office 365 Barracuda VMware ESXi HP 3PAR Storage HP Data Protector McAfee EPolicy Orchestrator (EPO)Windows Server

Network Administrator

Master Motor Corporation (Pvt.)

Jun 2010 - Present (15 years 2 months)

Monitored server and network performance to ensure optimal system uptime and smooth daily operations. Delivered Level 1 IT support, addressing hardware, software, and connectivity issues for end users.

Cisco 3Com D Link Switches Routers Active Directory DNS DHCP TMG 2010 GFI Mail Security GFI ISA Symantec Ghost Solution

Education

Degrees, certifications, and relevant coursework

Sir Syed University of Engineering & Technology

Bachelor of Science, Computer Engineering

2006 - 2009

Completed a Bachelor of Science in Computer Engineering. Gained foundational knowledge in computer systems, software development, and network infrastructure.

Govt. College Buffer Zone

Intermediate, Pre-Engineering

2003 - 2005

Completed Intermediate studies with a focus on Pre-Engineering. Developed a strong base in science and mathematics, preparing for higher education in engineering.

Mount View School

Matriculation, Computer Science

2002 - 2002

Completed Matriculation with a specialization in Computer Science. Acquired fundamental knowledge in computer principles and basic programming concepts.