Open to opportunities

Arif Ali Shah

@arifalishah

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Experienced System Engineer

Pakistan

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What I'm looking for

Seeking a challenging role in IT with opportunities for growth and development.

Highly skilled IT professional with over 3 years of experience in cooperative computing support, troubleshooting, and system maintenance across diverse platforms. Proven track record of managing cloud services, network monitoring, and IT asset management.

Skilled in using ticketing tools like Jira, FreshCaller, and FreshService, with a strong focus on customer service and IT training. Experienced in leading and mentoring cross-functional teams to improve processes and issue resolution.

Proficient in a range of technologies, including Active Directory, Azure Entra ID, Exchange Online, and Google Workspace. Committed to enhancing productivity and user satisfaction through scalable solutions and detailed documentation.

Experience

Work history, roles, and key accomplishments

Current

L1 Support Engineer

Current

Service Delivery

Aug 2023 - Present (1 year 10 months)

Experienced IT professional with over 3 years in IT support, troubleshooting, and system maintenance across Windows, Linux, and Mac. Managed cloud services like Azure Entra ID and Exchange Online, while utilizing ticketing tools such as Jira and FreshService.

Entra ID Exchange Online Jira Freshservice IT Management Active Directory Communication Skills Problem Solving Cross Functional Collaboration

IT Service Desk Analyst

Small World Financial Services

May 2023 - Jun 2023 (1 month)

Spearheaded troubleshooting initiatives across technical environments, facilitating onboarding for 200 employees and managing technical support tickets through Jira to ensure timely resolution.

Jira Technical Troubleshooting Active Directory Google Workspace Asset Management Communication Skills Problem Solving

Web Support Consultant

Eurosoft Tech Pvt Ltd

Sep 2022 - Apr 2023 (7 months)

Managed onboarding and support for 50+ clients monthly for a Taxi software platform, ensuring seamless integration and high customer satisfaction while exceeding SLAs.

Onboarding Technical Support Project Management Team Leadership Process Improvement Communication Skills Problem Solving Customer Service

Technical Support Officer

Standard Chartered

Oct 2021 - Aug 2022 (10 months)

Provided technical support to bank employees, resolving core application issues and ensuring compliance with company policies through remote sessions and on-call support.

Technical Support Compliance Communication Skills Problem Solving Team Collaboration Customer Service Active Directory

IT Support Engineer

Allied Bank

Oct 2020 - Oct 2021 (1 year)

Provided technical support across Linux and Windows systems, resolving issues and conducting IT training for staff while implementing proactive inventory management.

Technical Support Linux Windows Printer Installation Inventory Management IT Communication Skills Problem Solving Compliance

Education

Degrees, certifications, and relevant coursework

Quaid-e-Awam University of Engineering, Science & Technology

Bachelor of Science, Information Technology

2016 - 2019

Studied Information Technology, focusing on system support, troubleshooting, and technical skills across various platforms including Linux and Windows. Developed a strong foundation in IT principles and practices, preparing for a career in technical support and system engineering.