Usman Aslam
@usmanaslam19
IT Support Engineer with 4+ years’ experience in technical support, troubleshooting, user management, and problem solving, fast learning skills.
PakistanWhat I'm looking for
Dedicated IT Support Engineer with 4+ years of experience in technical support, troubleshooting, and user management. Skilled in Microsoft 365, Active Directory, and remote support with strong problem-solving and communication abilities. Quick learner, adaptable, and eager to contribute effectively in an Operations Support role.
Experience
Work history, roles, and key accomplishments
IT Support / System Engineer
Liberty Mills Limited
Nov 2021 - Present (4 years 7 months)
Provided Level 1/2 technical support to internal users across departments by troubleshooting Windows OS and internal application issues. Supported Microsoft 365 (Outlook, Teams) and managed Google Workspace user access in the Admin Console, coordinating with teams to resolve incidents efficiently.
IT Support Engineer
NIKUD Research Hospital
Aug 2017 - Oct 2021 (4 years 2 months)
Delivered on-site and remote IT support for desktops, laptops, and printers, installing and configuring Windows OS and Microsoft 365 applications. Managed Active Directory user accounts and access control, resolved authentication and login issues, and handled support tickets while maintaining IT inventory.
Dot Net Developer
Web Stings
Jan 2017 - Feb 2019 (2 years 1 month)
Developed and supported business applications and assisted users with application-related troubleshooting. Collaborated with the team to improve system functionality and supported reliable day-to-day usage.
Education
Degrees, certifications, and relevant coursework
Dadabhoy University
Bachelor of Science, Computer Science
2016 - 2020
Earned a BS in Computer Science from Dadabhoy University between 2016 and 2020.
Ali Garh Institute of Technology
Diploma of Associate Engineer, Electronics
2010 - 2013
Completed a Diploma of Associate Engineer in Electronics at Ali Garh Institute of Technology from 2010 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Social media
Job categories
Skills
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