Open to opportunities

Shahzaib Butt

@shahzaibbutt

Customer operations and sales professional with 5+ years driving inbound/outbound performance, lead conversion, and dispatch excellence.

Pakistan

Message

What I'm looking for

I’m looking for a challenging role where I can leverage my sales, customer service, and operations experience to drive revenue growth, enhance customer satisfaction, and contribute to organizational success while continuously developing my skills.

I’m a results-oriented Customer Operations Executive and Sales Representative with over 5 years of experience in US and UK-based call center campaigns. I consistently achieve sales targets through high-volume outbound calling, objection handling, persuasive communication, and accurate CRM updates.

I also manage customer service and taxi dispatch operations, handling inbound bookings and ride-related inquiries under peak-hour pressure. I coordinate efficiently with drivers, resolve complaints professionally, and maintain booking systems and real-time ride information while ensuring compliance and quality standards.

Experience

Work history, roles, and key accomplishments

Sales Representative

Us-Based Call Center

Conducted high-volume outbound sales calls to prospective customers, presenting products/services and converting leads by handling objections. Achieved daily/weekly/monthly sales KPIs while updating CRM records and maintaining compliance with campaign standards.

Outbound Sales Lead Conversion CRM Management Objection Handling KPIs Customer Relationship Management

Customer Service Dispatch Rep

Uk Taxi Dispatch Campaign

Managed inbound calls for taxi bookings and ride inquiries, coordinating with drivers and maintaining real-time booking/ride information. Resolved customer complaints under peak-hour pressure to ensure high customer satisfaction and smooth operational flow.

Dispatch Coordination Complaint Handling Customer Support Multitasking Peak Hour Operations