Sufyan Saeed
@sufyansaeed1
I resolve high-volume customer issues across phone, chat, and email for global markets.
PakistanWhat I'm looking for
I've supported customers for Boro Taxis, RVshare, Walmart, and Foodpanda across UK, US, and APAC markets. I handle high-volume phone, live chat, and email interactions, from bookings and dispatch coordination to refunds, returns, and escalated complaints.
At Boro Taxis, I managed 400+ daily inbound calls using Autocab and iCabbi while coordinating passengers and drivers in real time. At RVshare, I maintained a 95% CSAT score and processed complex refund and financial dispute transactions with 100% accuracy.
I bring active listening, empathy, conflict resolution, and disciplined SLA performance to every interaction. I've consistently maintained 90%+ QA scores and trained new agents on support procedures, CRM workflows, KPIs, and service standards.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Boro Taxis
Oct 2023 - Nov 2024 (1 year 1 month)
Managed 400+ daily inbound calls for a UK-based taxi dispatch service, handling passenger bookings, driver coordination, and real-time scheduling enquiries. Operated Autocab and iCabbi dispatch systems and trained 5 new team members.
Customer Experience Specialist
RVshare
May 2022 - Sep 2022 (4 months)
Delivered phone and live chat support to RV owners and renters across the US market, resolving booking conflicts, payment disputes, and account issues. Maintained a 95% CSAT score and processed complex refund transactions with 100% accuracy.
Handled 60+ daily inbound phone and email interactions for US Walmart customers covering product inquiries, order tracking, returns, and complaint resolution. Sustained 90%+ QA score and trained 3 new agents.
Customer Support Representative
Foodpanda
Oct 2019 - Nov 2020 (1 year 1 month)
Managed high-volume inbound chat and phone support across 5 APAC markets, handling order issues, delivery delays, and escalated complaints. Acted as liaison between customers, riders, and restaurant partners to resolve time-sensitive issues.
Education
Degrees, certifications, and relevant coursework
Islamia Public School & College
Matriculation, General
Completed matriculation studies at Islamia Public School & College.
Technical Support Fundamentals, Technical Support
Completed the Technical Support Fundamentals course offered by Google on Coursera.
Micro1
AI Model Trainer, Artificial Intelligence
Earned the AI Model Trainer certification from Micro1.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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