AMAfaq Mansoor
@afaqmansoor
Adaptable professional with 13 years in customer-focused roles.
PakistanWhat I'm looking for
I am an adaptable and customer-focused professional with over 13 years of diverse experience in taxi dispatching, virtual assistance, hospitality, retail sales, and delivery services across the UK and Pakistan. My strong multitasking, interpersonal, and organizational skills enable me to thrive in high-pressure environments, ensuring exceptional service delivery and customer satisfaction.
Currently, I work as an Amazon Virtual Assistant, where I source suppliers and manage communication for clients. My previous roles as a dispatcher in various taxi services have honed my ability to manage operations efficiently, resolve customer issues, and coordinate teams effectively. I am fluent in English, Urdu, and Arabic, which enhances my ability to connect with a diverse clientele.
Experience
Work history, roles, and key accomplishments
Amazon Virtual Assistant
USA Client
Apr 2021 - Present (4 years 2 months)
Sourced suppliers and products for Amazon FBA clients, optimizing product listings and inventory. Maintained and organized Excel sheets for order tracking, handling communication with suppliers via email and phone. Coordinated with brands for approvals and account management.
Dispatcher
Royal Taxi
May 2021 - Present (4 years 1 month)
Handled high-volume booking and dispatch operations, ensuring efficient allocation of resources. Managed driver schedules and real-time coordination, resolving customer issues and ensuring timely service delivery.
Dispatcher
Panther Taxi
Mar 2020 - Present (5 years 3 months)
Oversaw taxi routing and driver allocation, optimizing efficiency and service coverage. Delivered excellent customer service via a telephone booking system, ensuring smooth operations.
Dispatcher
Wheels
Mar 2019 - Present (6 years 3 months)
Scheduled and dispatched vehicles for passenger pickups, ensuring timely and efficient service. Maintained accurate records and provided timely updates to customers, enhancing satisfaction.
Dispatcher
GB Cars
Sep 2017 - Present (7 years 9 months)
Specialized in Heathrow and Gatwick airport transfers, managing complex logistics for international travel. Managed customer calls, reservations, and driver communication, ensuring seamless service.
Sales Manager
Book World
Jan 2015 - Present (10 years 5 months)
Supervised retail operations and staff, ensuring smooth daily functioning and team productivity. Increased sales through effective customer relationship management and strategic promotions, while managing inventory and procurement.
Receptionist
Kebab Range
Jan 2013 - Present (12 years 5 months)
Welcomed guests and efficiently processed dine-in and take-away orders, ensuring customer satisfaction. Managed phone inquiries and reservations, maintaining organized records.
Delivery Driver
Pizza Hut
Jan 2012 - Present (13 years 5 months)
Ensured timely and safe food delivery to customers, maintaining high service standards. Handled cash and card payments efficiently, managing transactions accurately.
Receptionist
Piazza Cafe
Jan 2011 - Present (14 years 5 months)
Handled front-desk responsibilities, including bookings and managing walk-in customers, ensuring a welcoming environment. Coordinated effectively with kitchen and service staff for seamless order fulfillment.
Education
Degrees, certifications, and relevant coursework
BISE Rawalpindi
Intermediate, Arabic
Completed Intermediate education with a focus on Arabic studies. This program provided foundational knowledge in the Arabic language.
BISE Rawalpindi
Matriculation, Science
Completed Matriculation with a focus on Science. This program provided foundational knowledge in various scientific disciplines.
Availability
Location
PakistanAuthorized to work in
Job categories
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