Abu-Huraira Maqsood

I’m a Customer Support and Sales Manager with 8 years of experience managing USA and UK campaigns, focused on team performance, customer satisfaction, and sales operations. I bring a hands-on, results-driven approach that turns daily workflows into measurable outcomes.

At HOT WHEELS DISPATCH, I orchestrated daily dispatch operations for a fleet of 20+ vehicles, achieving a 98% on-time delivery rate and reducing operational costs by 22% through optimized route planning and scheduling. I led and mentored a team of 15 drivers and dispatchers, using performance tracking that improved driver productivity by 35% and reduced customer complaints by 40% within the first quarter.

I also streamline communication between dispatch, drivers, and clients, cutting average response time by 50% and increasing customer satisfaction scores from 78% to 94% over 12 months. I’m energized by Customer Relationship Management, lead generation, and building strong customer onboarding and retention processes supported by clear reporting in Excel.