Shaham Utech

Lead and motivate sales and support teams to ensure productivity and service excellence; set targets, allocate leads, and monitor quality to optimize performance and drive operational improvements.

Engaged with medical clinic decision-makers in a B2B outbound role to identify needs, deliver customized billing solutions, and maintain accurate CRM records to drive business growth.

Assisted customers with tailored travel options, managed bookings using Sabre, and delivered cost-effective solutions while maintaining high customer satisfaction.

Handled inbound customer orders and complaint resolution in a short-term contractual role, ensuring seamless service and maintaining quality standards.

Spearheaded lead allocation, set and monitored team targets, developed growth strategies, and trained team members to drive consistent performance and measurable results.

Managed all leads within the Pharma Support department at a startup, trained new hires, and ensured effective lead handling to maximize results and support growth.

Started as a Sales Representative handling patient queries and health-related support, promoted to lead a 16-member team, consistently achieving sales targets and earning Employee of the Month.

Activities and societies: Volunteered with social welfare organizations as a content writer and community worker; hosted corporate events and delivered motivational sessions.

Completed A Levels as a private candidate between September 2021 and August 2022.

Activities and societies: Experienced in training and mentoring freshers; contributed to awareness and development initiatives.

Completed AS Level studies at Credo College from August 2020 to August 2021.

Activities and societies: Volunteered with social welfare organizations and participated in student motivational events.

Completed O'Levels at Reads School and College from August 2017 to August 2019.