Open to opportunities

Paige Schinabeck

@paigeschinabeck

Message

Customer-focused service professional skilled in conflict resolution, communication, and reliable problem-solving.

United States

Message

What I'm looking for

I seek a customer-focused role where I can use my conflict resolution, communication, and payment-processing skills to improve satisfaction and support team success.

I am a customer-focused service professional with extensive front-line experience across retail, mail delivery, call centers, and medical reception.

I consistently deliver accurate transactions, maintained balanced cash drawers, and handled high-volume inbound call environments while resolving complex customer issues and safeguarding sensitive information.

My background includes rural mail route responsibilities, appointment scheduling, and processing payments and applications, alongside strong written and verbal communication skills.

I am pursuing a B.S. in Criminal Justice and bring reliability, adaptability, and a proactive approach to improving customer satisfaction and organizational outcomes.

Experience

Work history, roles, and key accomplishments

Pro-Center Cashier

Lowe's Home Improvement

Apr 2021 - Jul 2022 (1 year 3 months)

Operated POS and processed cash, check, and card transactions with high accuracy, maintained balanced cash drawer, and resolved customer complaints to improve satisfaction and repeat business.

Customer Service Conflict Resolution Data Entry Microsoft Office

Rural Mail Carrier Associate

United States Postal Service

Oct 2019 - Dec 2020 (1 year 2 months)

Delivered mail and packages along a rural route for 600+ customers, maintained delivery records and inventory, and resolved customer issues to maintain trust and service reliability.

Inventory Management Customer Service Record keeping Confidentiality Problem Solving

Customer Service Representative

American General Finance

Feb 2001 - Jan 2005 (3 years 11 months)

Handled 300+ inbound calls daily for billing and collections, investigated inquiries, placed outbound calls for past-due accounts, and set up payment plans to recover debt.

Call Center Operations Debt Collection Payment Processing Customer Relations Data Entry Outbound Calling Problem Solving Record keeping

Medical Receptionist

Tri-State Center for Bladder Control

May 1996 - Dec 2000 (4 years 7 months)

Coordinated patient scheduling and check-in/out, verified insurance and demographics, maintained HIPAA-compliant records, and assisted with medical forms and billing.