Open to opportunities

Shabbir Ahmed Mohammed

@shabbirahmedmohammed

Message

Experienced IT Support Specialist with a focus on service excellence.

India

Message

What I'm looking for

I seek a dynamic organization that values innovation and offers opportunities for professional growth.

I am an IT Support Specialist with over 16 years of hands-on experience, delivering high-impact IT support and service excellence across large-scale projects in the Middle East and beyond. My deep technical expertise in IT infrastructure, network security, and system administration has enabled me to work with global teams to drive efficiency and operational success.

Throughout my career, I have successfully led critical IT projects, including implementing sophisticated LAN/WAN infrastructures and data center setups. I have a proven track record of supporting complex IT environments and managing large user bases, ensuring seamless service delivery for high-profile clients such as Kuwait Oil Company and Fluor. My proactive approach to continuous learning keeps me at the forefront of emerging technologies, empowering me to implement innovative solutions that drive business success.

Experience

Work history, roles, and key accomplishments

Current

IT Support Consultant (IT Operations)

Current

Liya Chemicals

Aug 2024 - Present (1 year)

Provided comprehensive IT support and operational assistance. Ensured seamless service delivery and efficient IT infrastructure management.

IT Support IT Operations System Administration User Support

IT Support Specialist I (IT Service Delivery)

Fluor Daniel India Pvt Ltd

Mar 2024 - Present (1 year 5 months)

Delivered IT service delivery for a project, supporting Fluor staff and applications. Managed IT assets and ensured compliance with company policies.

IT Service Delivery Application Support Asset Management Compliance Troubleshooting

IT Support Consultant

Liya Chemicals

Apr 2023 - Present (2 years 4 months)

Provided IT support and managed IT operations for the company. Assisted with various IT-related tasks and ensured smooth system functionality.

IT Support IT Operations Technical assistance User Training

IT Support Specialist I (IT Lead)

Fluor BV Consultant

Oct 2020 - Present (4 years 10 months)

Led IT support for the KIPIC-Alzour Refinery Project, overseeing network infrastructure and system administration. Ensured compliance with industry standards and HSE policies.

Network Infrastructure System Administration Project Management

Associate IT Support Specialist II (IT Lead)

Fluor BV Consultant

Jun 2015 - Present (10 years 2 months)

Provided total IT support for the KNPC-Clean Fuel Project, managing over 600 users and supervising contractors. Implemented and designed LAN/WAN infrastructures and monitored various IT systems.

LAN WAN System Monitoring Active Directory Network Administration Office 365 ServiceNow RSA Identity

Associate IT Operations Specialist II

Fluor Kuwait

Jul 2011 - Present (14 years 1 month)

Provided comprehensive IT support for Kuwait Oil Company projects, monitoring Windows Servers, Active Directory, and Exchange. Managed Symantec Antivirus and troubleshooted system issues.

IT Support Windows Server Active Directory Symantec Antivirus System Troubleshooting

IT Security Engineer

Capricorn International Technology Group

Jun 2008 - Present (17 years 2 months)

Provided support for Trend Micro products to various government and corporate entities, including the Ministry of Finance and Kuwait University. Managed overall Trend Micro AV infrastructure and handled security cases.

IT Security Technical Support